SOC Officer - Urban Alarm

Kastle Systems Silver Spring , MD 20901

Posted 2 weeks ago


Urban Alarm, a Kastle Systems company is hiring a SOC Officer. This is an entry-level position for a technology savvy and detail oriented customer service and security professional. This person will work as a critical customer-facing member of our team. We are one of the leading independent community-based security companies in DC. We will provide you with training and experience to become a key member with management opportunities. The primary function of this role is to monitor security video events from sites in the region taking action as needed. The operation is 24/7 and all shifts are available.


  • Monitor real-time security video taking action as needed based on procedure manual; actions include notify on-site guards, engage via 2-way audio, document event, dispatch police

  • Review daily alarm activity and provide any needed follow up

  • Answer customer calls documenting requests and coordinating responses

  • Updating security information system

  • Maintain installation and equipment documentation wiki


  • Excellent written and verbal skills

  • Must have excellent attention to detail and process

  • Pass criminal background check for licensing as needed

Urban Alarm ( is a fast-growing electronic security and guard company serving residential, small business, commercial, and government customers.

Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Community Patrol Officer PartTime With Urban Alarm

Kastle Systems

Posted 2 weeks ago

VIEW JOBS 3/7/2019 12:00:00 AM 2019-06-05T00:00 Overview Founded in 2003, Urban Alarm, a Kastle Systems company, began with a vision to create a different kind of security company: one familiar with and invested in its community and the daily lives of the people in it, not just with the equipment installed in their living spaces. As you see our recognizable fleet of black UA vehicles in your neighborhood more and more, our hope is that they serve as a reminder that we're working to make your community a safer place. Urban Alarm customers are a mix of commercial, institutional, and property management organizations as well as homeowners. By utilizing the best systems and state-of-the-art technologies, Urban Alarm maintains high standards for training and expertise. Services we provide include security system design and installation, door access systems for offices, campuses, and multi-unit commercial / residential properties; and video monitoring applications. Urban Alarm is currently seeking Part-Time Community Patrol Officers for multiple shifts including daytime and overnight. While there is flexibility in schedule, the schedules will be set up to a month in advance. The position is entry level security, restricted to 'observe and report' practices, with opportunities to move into full-time and leadership positions. Currently officers will be reporting/working in neighborhoods in NW District of Columbia and Bethesda, Maryland. THIS POSITION IS PART - TIME! Responsibilities * Drive community patrol vehicle to patrol Northwest DC/Bethesda neighborhood. * Observe and report any suspicious activity to DC/MD police. * Request solicitation license from door to door solicitors found in neighborhood. * Document activity using mobile app * Take digital pictures of any concerns (e.g., damage to property). * Investigate security alarms of patrol customers and report any suspicious activity to police. * Provide concierge services to patrol customers including mail collection, dog walking, etc. * Maintain safe and secure work environment by following safe practices and keeping all security information confidential. * Rinse down the patrol vehicle weekly. * Represent the company at community marketing events. Qualifications * Passed DC Security Officers Licensing exam prior to applying. * Customer service experience (e.g., waiting tables, helpdesk) * Exceptional verbal and writing skills * A clean criminal and driving record. Selected candidates will be required to obtain a DC/MD/VA security officer license which includes background check and drug testing. Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status. Kastle Systems Silver Spring MD

SOC Officer - Urban Alarm

Kastle Systems