Urban Alarm, a Kastle Systems company is hiring a SOC Officer. This is an entry-level position for a technology savvy and detail oriented customer service and security professional. This person will work as a critical customer-facing member of our team. We are one of the leading independent community-based security companies in DC. We will provide you with training and experience to become a key member with management opportunities. The primary function of this role is to monitor security video events from sites in the region taking action as needed. The operation is 24/7 and all shifts are available.
Monitor real-time security video taking action as needed based on procedure manual; actions include notify on-site guards, engage via 2-way audio, document event, dispatch police
Review daily alarm activity and provide any needed follow up
Answer customer calls documenting requests and coordinating responses
Updating security information system
Maintain installation and equipment documentation wiki
Excellent written and verbal skills
Must have excellent attention to detail and process
Pass criminal background check for licensing as needed
Urban Alarm (www.urbanalarm.com) is a fast-growing electronic security and guard company serving residential, small business, commercial, and government customers.
Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.