Full Time - Seasonal
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
Our organizational values describe our shared beliefswhat's important to us as an organization; how we want to treat each other and our guests.
Integrity Performance Environment Fun Collaboration
ESSENTIAL DUTIES (list in order of importance)
This position is responsible for the following "job results"
Maintains raven standards
Thoroughly washing golf cars after each use keeping practice facility clean from practice balls dispensing clean practice balls
Parking carts accordingly
Keeping work area neat, clean, and free from trash at all times, picking up branches and trash at the driving range as well as the golf course, including trash receptacles, filling divots with sand seed mix and dragging fairways throughout the course
Ensures guest service
Welcoming guests and informing of who they will come into contact with next cleaning clubs before and after round, then storing or loading clubs in car
Be proactive in meeting and exceeding guest's expectations, responding decisively to resolve challenges. Accepting responsibility for personal decisions and actions
Being available to work his/her required shifts as needed by the golf reservation requirements with exceptions granted only by supervisory personnel as deemed possible
Ensures team play
Participating in the spontaneous recognition of fellow team members
Carrying out all of his/her responsibilities in accordance with the Alterra golf policies and procedures
Strive to be the best
Maintaining effective communication between all staff members in regards to course operations and human resource issues
Communicating the core values and mission of Alterra, which is vital to the achievement of company goals
Suggesting possible improvements to existing procedures through the proper channels afforded by Alterra golf
Effectively communicating all pertinent information among his/her team members and supervisory staff in regards to daily operations
Maintains cleanliness of facility
Picking up and dumping trash restocking and cleaning restrooms vacuuming clubhouse
Contributes to team effort
Accomplishing related results as needed
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
EDUCATION & EXPERIENCE REQUIREMENTS
Education: High school diploma or G.E.D.
Experience: 2 year experience in similar customer service environment
Any Alterra employee or volunteer who operates a company vehicle including cars, trucks, snowcats, snowmobiles, or heavy equipment is required to comply with the Alterra Driver's Standards Policy. This policy also applies to employees or volunteers driving their personal vehicles for company business more than four times per month, averaging 30+ miles per trip. All drivers should receive a full copy of the Alterra Driver's Standards Policy; if you have not - please contact your Risk/Safety or HR/EE Department.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
The primary physical environment in which this position works is out of doors with a high exposure level to cold, snow, wind, rain, bugs, sun, high altitude, extreme heights, lightning, etc...
The degree of strenuous activity within the job is considered to be high. Often lifting a weight of 50 pounds throughout the day is common.
Additional strenuous physical activity may include walking or hiking upon uneven, challenging terrain with heavy tools or equipment.
Exposure to: Chemicals required for cleaning, de-greasing, and painting Ultra Violet radiation from the sun enhanced through lack of atmospheric filtration at work altitude. Fumes produced in activities ranging from cleaning to painting to fabrication of metal products. Noise generated by snowmobiles, lift equipment, and tools may require hearing protection to be worn.
Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
An Equal Opportunity Employer
Alterra Mountain Co