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Snow Lake Lodge Relief Auditor

Expired Job

Mount Snow West Dover , VT 05356

Posted 5 months ago

BASIC FUNCTION: To balance the day's accounts and to perform related hotel front desk duties. Shifts to include Weekends and Holidays and shifts 3pm-11pm and 11pm-7am.


  • Deal regularly with guests and owners regarding various problems. Cover front desk activities such as check-in and check outs, cover switchboard, take reservations, respond to guest requests, and dispatch emergency calls and the like. Perform various specialized clerical tasks related to maintaining reservations, records and information systems. To facilitate communications and operations in the Hotel

  • Prepare various reports involving reservations data from the computer system for planning and projections purposes. Distribute information to appropriate company personnel and departments.

  • Carry out all front desk and guest service functions; investigate problems and determine appropriate methods of resolving them, referring unusual problems to supervisor when necessary.

  • Answer a variety of calls and inquiries from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff member. Log calls.

  • Act as communication center for departments to monitor and coordinate nightly activities and emergency responses. Monitor all communications to keep up to date on activities and to dispatch calls and messages.

  • Prepare various logs and other records related to assigned duties such as: telephone listings, lost and found, facilities reports, group information, guest license plate numbers, key control information, etc. Relay maintenance and housekeeping requests to proper staff members on AM follow up.

  • Perform guest check out procedures. Take care of keys and keycards.

  • Respond to incoming phone inquiries, provide a variety of information about company services, programs, recreational facilities, activities and events, and general information about the area.

  • Perform related clerical tasks as assigned.

  • Follow all safety standards and procedures. Perform duties in a manner to maximize safety and minimize risk to self and others.

  • Handle all Guest concerns in a professional and timely manner.

  • Ensure facility cleanliness standards are consistently maintained.

Reports to: Front Desk Manager or Hotel General Manager.


  • Basic education (high school), plus one year of relevant clerical or travel industry experience, or a combination of education and experience from which comparable knowledge and skills are acquired.

  • Good computer skills, to include experience with Microsoft Excel, Word, Outlook. SMS experience preferred.

  • Good filing and record keeping skills.

  • Good basic reading, spelling and math skills.

  • Ability to converse clearly and comfortably with many different types of people, and to deal courteously and efficiently with customers and owners as well as other company personnel.

  • Ability to learn variety of information about the company's lodging and recreational facilities, packages and services, as well as general information about the area.

  • Ability to identify and respond quickly and effectively to emergency situations.

The individuals in the Lodging Department work as a team, flexing with the business and team needs. Responsibilities, duties and the requirements for this position may change or increase at any time, with or without a change in title, benefits or salary. Like most other jobs in the ski, resort and hospitality industries, this position requires a flexible schedule, possibly working outdoors in all elements, working holidays, weekends, events, and long hours as necessary.

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VIEW JOBS 11/16/2018 12:00:00 AM 2019-02-14T00:00 Basic Duties: To assist the Housekeeping Manager in supervising daily operations for the Snow Lake Lodge and our condominium properties. Characteristics duties & responsibilities: * Exercise some supervisory authority,10-30 housekeeping staff. Help implement-training programs. Confer regularly with housekeeping manager and front desk to coordinate activities, assign and review work, resolve problems, etc. Assume authority over that days housekeeping operations in the absence of the manager. * Ensure that units and rooms are cleaned including, but not limited to: inspecting units, changing linens and towels; dusting and vacuuming; scrubbing floors; cleaning counter top, toilets, bath tubs, tile, dishes, kitchen appliances and windows. * Checking all appliances, including, but not limited to, a/c, fans, lights, switches and electronics, to assure all are in working condition. If problem-requiring maintenance is found, s/he must report to front desk they will turn it over to engineer on duty for immediate attention. * Assist with inventory control of a variety of supplies, materials, tool, and equipment used in carrying out housekeeping operations. . * Ensure that applicable health, safety and security procedures are followed. * Perform quality control inspections of all facilities. Deal with a variety of emergency or unusual problems that may arise. Help supervise the planning and execution of all quality and cost control. * As needed, prepare a variety of daily reports and records related to daily work. * Provide our guests and owners with quality housekeeping services and products while maintaining a safe and positive work environment through a team approach. * Follow all safety standards and procedures. Perform duties in a manner to maximize safety and minimize risk to self and others Reports to: Housekeeping Manager Requirements: * Two to four years relevant resort/hotel experience, or a combination of education and experience from which comparable knowledge and skills are acquired. * Good planning, administrative and supervisory skills are required. * Ability to deal effectively with owners, guests, vendors and others outside the company. * Must have experience with computer informations systems; experience with hotel informations system preferred. * Must be able to work weekend and holidays and have reliable transportation. Supervision exercised; assists with administrative and functional supervision of up to 60 staff. Supervision received; General supervision is received from GSHR Executive Housekeeper. Mount Snow West Dover VT

Snow Lake Lodge Relief Auditor

Expired Job

Mount Snow