Snap E&T Navigator (Human Services Case Manager)

Initial Posting Date:

06/24/2024

Application Deadline:

07/08/2024

Agency:

Department of Human Services

Salary Range:

$4,138 - $6,025

Position Type:

Employee

Position Title:

SNAP E&T Navigator (Human Services Case Manager)

Job Description:

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we'd love to hear from you!

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS, you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS' overall mission and vision.

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

What you need to qualify (Minimum qualifications)

A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR

A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR

Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).

Candidates must clearly demonstrate meeting the minimum qualifications (What you need to qualify) in their submitted resume or application. This is best done by submitting a complete (long version) resume and/or application with all work experience, including all job duties, education, and relevant volunteer work.

We are unable to accept additional information after the posting deadline.

Essential attributes

We are looking for candidates with:

• Experience and understanding of community public relations and working with diverse populations and issues.

• Experience with identity, cultural, and ethnic concerns in working with people of different races and heritage.

• Experience and knowledge of employment services and employment readiness supports including work experience, criminal background checks, career pathways, etc.

• Knowledge of community resources serving the needs of diverse populations, including addiction services, and the ability to complete referrals in person and by phone.

• Experience with organizing work efficiently and managing multiple tasks with interruptions, as well as managing workloads with competing deadlines.

• Experience with direct client service and engagement in dynamic environments. Including experience with case management, facilitating, and supporting families with tools and resources and assessing customers' strengths.

• Experience with communicating and establishing boundaries and setting realistic goals.

• Experience working in the human/social service field interviewing customers to obtain personal and sensitive information to help determine eligibility for agency programs and benefits.

• Experience coordinating & collaborating with other service providers to develop resources.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process.

Your duties at a glance

As an employee working in the Self-Sufficiency Program (SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness.

As a SNAP E&T Navigator, you will:

• work to assist SNAP participants in becoming independent, healthy, and safe through ongoing coaching, collaboration, and coordination. Employment and Training's (E&T) goal is to help individuals to obtain a career pathway that achieves long-term self-sufficiency.

• Work with referrals from SSP staff to connect with Oregonians seeking assistance with employment and training.

• Interview to determine employment goals and the need for E&T services. Jointly develop an E&T employment plan with the participant.

• Conduct needs assessments with the participant to determine strengths, barriers, and/or other benefits or resources that could assist the participant as they work towards stability and employment. Assist with program referrals as needed.

• Assist participants to connect with programs and resources which may include state agencies, community services and resources, partners, and employers.

• Coordinate and collaborate with service providers and community partners to further relationships and develop resources.

• Issue transportation payments by appropriate method to ensure the individual can reach the E&T contractor for services and return home.

• Maintain ongoing knowledge of the local labor market and resources within the community.

• Development of SNAP E&T outreach materials, tracking of E&T services, and other date points as determined by the district and E&T central office team.

• Other duties assigned.

Working conditions

• Your work will be conducted in the Office, Community and District. With Potential (Hybrid) Work.

• Your work schedule will be 8 a.m.

• 5 p.m. PST, Monday

• Friday. Occasionally you will need to adjust your schedule based on service need.

• You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.

• Fast-paced position that includes a high volume of individual, family, and community partner contact.

• Frequent travel is required to support office workloads and occasional meetings with clients and contracted partners. Rarely, you may have required overnight travel to attend statewide meetings and trainings.

Application instructions & requirements

Your work history profile, and resume are the perfect opportunity to highlight your interest in the position and demonstrate your skills, lived and/or work experience that shows you are an excellent candidate for the position.

• Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• Current State of Oregon employees: Apply via your employee Workday account.

• If you are not a current State of Oregon employee, view this application instructional video.

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security's I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• A valid driver's license and acceptable driving record is required.

Veteran resources

• Veterans' preference information

• How to submit your Veteran documents for preference

Helpful information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).

• The salary listed is the non-PERS qualifying salary range (AA-Rate). If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95% (AP-Rate). Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

• If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Dereen Jalal via email. Please be sure to include the job requisition number (REQ- 159327).