Smilow Quality & Safety Coordinator

Yale-New Haven Health Bridgeport , CT 06602

Posted 7 months ago


To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These valuesintegrity, patient-centered, respect, accountability, and compassionmust guide what we do, as individuals and professionals, every day.


Under the direction of the Chief Quality officer, the Director of Patient services, and Vice President, Patient Services, and in collaboration with Smilow leaders, faculty, staff and the organization as a whole, the Smilow Cancer Hospital @Bridgeport Quality and Safety Coordinator develops and supports the design, implementation, evaluation and advancement of a culture of clinical quality and patient safety involving all dimensions of patient/family care and all members of the multidisciplinary team delivering that care.

The incumbent plans, develops and directs the Patient Safety and Quality Improvement functions of the SCH@ Bridgeportin all areas-- providing the leadership necessary to achieve national best practice performance levels in quality improvement while facilitating the implementation of evidence based clinical practice. Ensures that the quality of cancer care provided in these services meets or exceeds professionally recognized national and institutional standards. Interfaces with a diverse range of clinical and administrative professionals, resolves sometimes complex policy and service issues within the group, directs prescribed data analysis and reporting activities and ensures compliance with regulatory agency requirements (state, federal, accreditation organizations). Conducts RCA and ACA as required; serves as an expert in High reliability principles and practices. Participates in QOPI certification and other quality projects, serving as a subject matter expert/coach and/or facilitator to physicians and staff.



    1. Provides leadership for a program for quality improvement for multidisciplinary disease based teams and staff involved in the delivery of cancer care in the Smilow Cancer Hospital at Yale-New Haven

  • 1.1 Develop, implement, and evaluate an overall plan for achieving a culture of quality and patient safety consistent with National Patient Safety goals and the priorities of YNHH and Yale Cancer Center.

    1. Leads/facilitates strategic and tactical planning for the quality improvement program, including needs assessments, evaluations, root cause analysis and rapid cycle quality improvement techniques

  • 2.1 Designs programs to prospectively evaluate patient/family care and to identify, study, and correct deficiencies; identifies opportunities to improve the patient-care delivery process and the patient experience.

    1. Serves as a liaison among and between Yale New Haven Health System Cancer Network, Yale New Haven Hospital, the Smilow Cancer Hospital and the Yale Cancer Center for the purpose of improving quality care and integration.

  • 3.1 Collaborates in the design and implementation of an integrated organizational quality program

    1. Facilitates the translation of evidence into practice.

  • 4.1 Facilitates and organizes clinical quality teams within disease teams to evaluate, analyze, and synthesize data based on evidence and benchmarks.

    1. Provides leadership for data management related to patient safety and quality

  • 5.1 Provides oversight for indicator selection and data collection

    1. Provides leadership to ensure cost effective strategies which result in improved patient outcomes and regulatory compliance.

  • 6.1 Facilitates clinical decision-making processes that optimize the use of resources as well as attain quality outcomes.

    1. ADDITIONAL SKILLS: Additional clinical skills may be required in certain specialty areas.



Bachelor's Degree in Nursing, Healthcare, Health Administration, Public Health or related field.

Master's Degree or higher preferred

5+ years of quality improvement or patient safety experience. Management or leadership experience highly desirable. Clinical experience in the field of Oncology preferred;

Excellent knowledge of various regulatory agencies, including TJC, DPH, CMS, National Database of Nursing Quality Indicators (NDNQI), National Comprehensive Cancer Network (NCCN) and other nationally recognized oncology related standards of care. Knowledge of lean methodology as well as the principles of HRO and other patient reported outcomes such as are strongly preferred.


R.N with active CT licensure (preferred). Certification in Healthcare Quality by the Healthcare Quality Certification Board, or equivalent (desirable).

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Inside Sales Coordinator

LKQ Corp

Posted 3 months ago

VIEW JOBS 9/10/2018 12:00:00 AM 2018-12-09T00:00 Job Description Job Summary: Responsible for selling company products and services via either inbound or outbound calls and/or face-to-face counter sales at the branch location. Coordinates in-house order filling activity and Route Salesperson(s)' delivery activity to achieve the Company's objective of excellent customer service. Essential Job Duties: 1. Generates revenue by promoting sales of new and existing products. 2. Initiates sales calls to existing customers to assess the need for replenishing inventories. 3. Assists "walk-in" customers with sales of product and/or services, responds to questions regarding parts, pricing, services, etc. 4. Prospects and develops relationships with potential customers, or leads, to cultivate new business. 5. Provides ongoing customer and technical service on existing accounts. 6. Processes orders -- performs order entry, reviews orders for correct handling, pricing, quantities and shipping data. 7. Informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer. 8. May directly receive and process payment from walk-in customers. 9. Advises customer on substitution or modification of part when part requested is not available. 10. Dispatches delivery of orders, as necessary to comply with customer requests. 11. Assists with "check-in" and "check-out" process of Route Salespeople. 12. Observes changes in inventory so as to insure minimum stock levels. 13. Sets up special order part numbers that are not regularly stocked in the warehouse. 14. Coordinates with warehouse department to pull product(s) for customer. 15. Assumes other duties as assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Basic Qualifications (Minimum Required Experience, Education, Knowledge/Skills/Abilities, Essential Physical Demands): EDUCATION AND/OR EXPERIENCE: One to two years of prior telephone sales, customer service relations and/or route sales required. KNOWLEDGE/SKILLS/ABILITIES: Must be familiar with the company's products and procedures. Must be able to work in cooperation with others. Must be attentive to detail and ensure accuracy in work assignments. Must be able to communicate effectively with others and be a team-player. Must have the flexibility to work variable schedules, including weekends when needed. Must be able to convey product information and availability to customers. Must possess the ability to deal tactfully with customers. Must be organized, motivated, and a self-starter. MACHINES, EQUIPMENT, AND SOFTWARE: Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software. PHYSICAL DEMANDS: Must have the ability to work in an environment where frequent interruptions may occur. Must be able to work under pressure comfortably. May be required to move/lift up to 75 pounds. WORK ENVIRONMENT: While performing the duties of this job, the employee is regularly exposed to moving mechanical parts. The employee is occasionally exposed to extreme cold and extreme heat. The noise level in the work environment is moderately loud. Preferred Qualifications: High School graduate or G.E.D. equivalent preferred. College coursework desired. Prior automotive experience and knowledge of automotive parts. Decision Making Examples: Seek and develop new business Establish how to best retain existing customer relationships Problem-solve customer service issues Company Overview: LKQ Corporation (NYSE: LKQ), an S&P 500 and Fortune 500 company, is a leading global value-added distributor of vehicle repair parts and accessories. The Company is the leading North American provider of recycled automotive and aftermarket collision parts as well as specialty accessories for automobiles, trucks, recreational and performance vehicles. LKQ Europe, with operations located in 15 countries, collectively is the largest distributor of automotive aftermarket mechanical repair parts and related products in Europe, holding leading market positions in the United Kingdom, Italy, The Netherlands, The Czech Republic and Slovakia. Globally, the Company has more than 1,100 operating locations and 40,000 employees. LKQ has an entrepreneurial, growth orientated culture and since 2005 consolidated revenue has grown at a compound annual rate of 28%. Come join the family and be LKQ Proud! We offer: * Competitive Pay 401k Plan with generous employer match * Insurance Plans for (Medical, Dental, Vision, Life and Disability)? * Paid Holiday leave days and a Paid Time Off Program * Tuition Reimbursement * A top-notch leadership team with the experience needed to grow and develop your career LKQ Corp Bridgeport CT

Smilow Quality & Safety Coordinator

Yale-New Haven Health