Smilow Quality & Safety Coordinator

Yale-New Haven Health Bridgeport , CT 06602

Posted 2 months ago


To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These valuesintegrity, patient-centered, respect, accountability, and compassionmust guide what we do, as individuals and professionals, every day.


Under the direction of the Chief Quality officer, the Director of Patient services, and Vice President, Patient Services, and in collaboration with Smilow leaders, faculty, staff and the organization as a whole, the Smilow Cancer Hospital @Bridgeport Quality and Safety Coordinator develops and supports the design, implementation, evaluation and advancement of a culture of clinical quality and patient safety involving all dimensions of patient/family care and all members of the multidisciplinary team delivering that care.

The incumbent plans, develops and directs the Patient Safety and Quality Improvement functions of the SCH@ Bridgeportin all areas-- providing the leadership necessary to achieve national best practice performance levels in quality improvement while facilitating the implementation of evidence based clinical practice. Ensures that the quality of cancer care provided in these services meets or exceeds professionally recognized national and institutional standards. Interfaces with a diverse range of clinical and administrative professionals, resolves sometimes complex policy and service issues within the group, directs prescribed data analysis and reporting activities and ensures compliance with regulatory agency requirements (state, federal, accreditation organizations). Conducts RCA and ACA as required; serves as an expert in High reliability principles and practices. Participates in QOPI certification and other quality projects, serving as a subject matter expert/coach and/or facilitator to physicians and staff.



    1. Provides leadership for a program for quality improvement for multidisciplinary disease based teams and staff involved in the delivery of cancer care in the Smilow Cancer Hospital at Yale-New Haven

  • 1.1 Develop, implement, and evaluate an overall plan for achieving a culture of quality and patient safety consistent with National Patient Safety goals and the priorities of YNHH and Yale Cancer Center.

    1. Leads/facilitates strategic and tactical planning for the quality improvement program, including needs assessments, evaluations, root cause analysis and rapid cycle quality improvement techniques

  • 2.1 Designs programs to prospectively evaluate patient/family care and to identify, study, and correct deficiencies; identifies opportunities to improve the patient-care delivery process and the patient experience.

    1. Serves as a liaison among and between Yale New Haven Health System Cancer Network, Yale New Haven Hospital, the Smilow Cancer Hospital and the Yale Cancer Center for the purpose of improving quality care and integration.

  • 3.1 Collaborates in the design and implementation of an integrated organizational quality program

    1. Facilitates the translation of evidence into practice.

  • 4.1 Facilitates and organizes clinical quality teams within disease teams to evaluate, analyze, and synthesize data based on evidence and benchmarks.

    1. Provides leadership for data management related to patient safety and quality

  • 5.1 Provides oversight for indicator selection and data collection

    1. Provides leadership to ensure cost effective strategies which result in improved patient outcomes and regulatory compliance.

  • 6.1 Facilitates clinical decision-making processes that optimize the use of resources as well as attain quality outcomes.

    1. ADDITIONAL SKILLS: Additional clinical skills may be required in certain specialty areas.



Bachelor's Degree in Nursing, Healthcare, Health Administration, Public Health or related field.

Master's Degree or higher preferred

5+ years of quality improvement or patient safety experience. Management or leadership experience highly desirable. Clinical experience in the field of Oncology preferred;

Excellent knowledge of various regulatory agencies, including TJC, DPH, CMS, National Database of Nursing Quality Indicators (NDNQI), National Comprehensive Cancer Network (NCCN) and other nationally recognized oncology related standards of care. Knowledge of lean methodology as well as the principles of HRO and other patient reported outcomes such as are strongly preferred.


R.N with active CT licensure (preferred). Certification in Healthcare Quality by the Healthcare Quality Certification Board, or equivalent (desirable).

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Smilow Quality & Safety Coordinator

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