SMB Customer Success Account Manager

Trend Micro, a global cybersecurity leader, helps make the world safe for exchanging digital information. Fueled by decades of security expertise, world-leading global threat research and intelligence, and continuous innovation, our cybersecurity platform protects hundreds of thousands of organizations and millions of individuals across clouds, networks, devices, and endpoints

With 7,000 employees across 65 countries, and the world's most advanced global threat research and intelligence, Trend Micro enables organizations to simplify and secure their connected world. TrendMicro.com

Location: This is a hybrid role with an in-office requirement of 3 days per week at our Las Colinas HQ.

Position Summary:

At Trend Micro, our people are our most valuable assets and we value your talent and encourage internal mobility for career growth. Our continued success is attributed to the unique and motivated personalities of our employees.

We welcome Trenders to take on new challenges or advance their career by discovering opportunities in every part of Trend. You have direct visibility to local and global opportunities to drive your own development and be the "The Best Part of Yourself!"

As a Customer Success Account Manager, you will be an expert voice that our valued clients rely on for their cybersecurity needs. Your primary responsibility will be to engage with your assigned channel partners and clients, building strong relationships and guiding them through the process of renewing their product or service subscriptions, and expanding those relationships when possible. You'll be part of a vibrant team dedicated to making cybersecurity simple, accessible, and effective for small and medium-sized businesses.

Responsibilities:

• Proactively reach out to SMB clients to discuss upcoming subscription renewals, ensuring a seamless renewal or upgrade transition and uninterrupted protection.

• Cultivate strong relationships with clients, understanding their unique cybersecurity needs and providing tailored solutions to meet them.

• Collaborate closely with the sales team and channel partners to identify opportunities for upselling or cross-selling additional products or services.

• Maintain accurate records of client interactions and subscription renewals using our CRM software.

• Stay updated on industry trends and best practices in cybersecurity to provide informed guidance to clients.

Qualifications:

• Excellent communication skills, with a knack for building rapport and trust with clients.

• Strong organizational skills and attention to detail, ensuring all renewal processes are completed efficiently and accurately.

• A proactive and positive attitude, with a passion for helping businesses succeed in the ever-evolving landscape of cybersecurity.

• Previous experience in customer service, sales, or account management is a plus, particularly in the AV software or technology industry.

• A genuine interest in cybersecurity and a willingness to continuously learn and adapt in a fast-paced environment.

#LI-MW1 #LI-Hybrid

At Trend Micro, we embrace change, empower people, and encourage innovation in a connected world. Our diversity and multicultural workforce are key contributing factors to our success across the globe. Trend Micro provides equal employment opportunity for all applicants and employees. Trend Micro does not unlawfully discriminate on the basis of race, color, religion, sex, pregnancy and childbirth or related medical conditions, national origin, ancestry, age, physical or mental disability, medical condition, family care leave status, veteran status, marital status, sexual orientation, or gender identity.