Smartphone Repair Technician

Ubreakifix-Bellevue Bellevue , WA 98005

Posted 2 weeks ago

The Need:

We are part of a network of stores in the Seattle Metro area and we are always in search of high quality staff. We are seeking customer oriented team members that will develop into managers within this growing industry.

Since its inception in 2009, uBreakiFix has grown to more than 400 stores across the U.S. with continued expansion planned for the future. The means we need new members to join our team! Are you looking for a dynamic career path and a company that promotes from within? Are you a customer oriented, tech-savvy individual? Do you enjoy working with cell phones, tablets, computers, gaming consoles or other gadgets? Well then come join one of the largest and most reputable smartphone and small electronic repair companies in the
US.About Us:

The unrelenting commitment to customer satisfaction shown by uBreakiFix has directly resulted in its current period of rapid nationwide growth. uBreakiFix has become the preeminent gadget repair company in the industry, largely due to its low price, high quality advantage and industry leading 90-day warranty.

uBreakiFix handles everything from iPhones, Samsungs, Droids, XBOXs to PS3s, as well as laptops and computers, both PC and Mac. Do you have a broken screen on your smartphone or tablet? A virus that your PC cant seem to get rid of? A Mac that isnt running like it used to? A Samsung that just wont shake software issues? Let the repair professionals at uBreakiFix bring your electronic device back to its original look, feel and functionality all for much less than buying a new one. And many repairs can be completed while you wait!

From water-damage or shattered displays to complex technical issues, uBreakiFix is your fast, affordable, reliable repair solution.

Visit www.ubreakifix.com for more info!

Job Title: Repair Technician (multiple positions available)

Pay Rate: $13.50/hr for Initial Training, immediate raises for successful candidates thereafter. Direct applicable experience will result in higher pay.

Job Purpose:
Serves customers by diagnosing, troubleshooting and repairing devices while ensuring an exceptional customer experience.

Requirements

Basic Qualifications -
~ Outstanding customer service skills
~ Excellent technical, problem solving, and analytic skills
~ Exceptional organizational skills
~ Strong written and oral communication skills
~ Proficient in office productivity software
~ Work well and thrive in a team environment
~ Ability to work flexible hours, including weekends and holidays
~ High school diploma or GED

Outstanding Qualifications! -
~ Previous experience working at retail electronics store
~ Previous Experience with Repairing Electronics
~ Apple Certified Macintosh Technician (ACMT)
~ Experience repairing electronics, smartphones, PC/MACs, and game consoles
~ Technical degree or certification in Electronics or Consumer Electronics

Tasks and Responsibilities -
~ Diagnose, troubleshoot and repair devices (no worries, well train you!)
~ Provide recommendations for problem resolution
~ Explain complex technical issues to customers in a non-technical, simple to understand manner
~ Provide repair and replacement estimates to customers
~ Ensure that all repairs meet or exceed uBreakiFix quality standards
~ Greet customers in a friendly manner and maintain a positive work environment
~ Answer phone calls to the store with a professional, courteous and friendly demeanor

~ Manage and respond to emails, notifications and repair quote requests
~ Ensure that customers have an enjoyable experience by providing superior customer service and exceeding customer expectations
~ Keep track of all devices and inventory while safeguarding all store stock
~ Utilize the point of sale system to maintain an accurate record of customer information and a real-time status of each repair
~ Maintain the cleanliness and professional appearance of the store

Opportunities -

~ Promotion from within

~ Take initiative, grow your responsibilities

~ Inventory, purchasing, buybacks and RMAs, quality assurance

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

UBREAKIFIX is an equal opportunity employer M/F/D/V

Benefits

Medical, dental or vision, vacation

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Smartphone Repair Technician

Ubreakifix-Bellevue