Smart Test Consultant

Kainos Atlanta , GA 30301

Posted 2 months ago

Our people love the exciting and meaningful work they do, the cutting-edge resources and technology they have access to, the benefits we offer and the great community we've built. Want to join them?

Main purpose of the role & responsibilities in the business:

The SMART Test Consultant, will be responsible for the development of complex Requests for Change and incident-fixes for two or more projects covering a range of technologies. You will take the lead in providing a support service to clients ensuring compliance with Service Level Agreements while having an awareness of overall client business requirements and impact on Kainos and client commercials.

Summary Statement of Job:

  • Delivers fixes and RFCs which are fit for purpose. Delivery incorporates requirements capture, design, development, testing and operational implementation where required.

  • Proactively takes ownership for incidents and RFCs in areas of expertise and designated responsibility participating fully in the incident management lifecycle.

  • Ensures that deliverables are consistent with Kainos and/or client policies, strategies and constraints.

  • Liaises with clients as required, presenting a professional image of Kainos.

  • Delivers within commercial constraints that apply to the support agreement.

  • Applies all relevant standards and procedures to their own work.

  • Takes responsibility for team leading as required.

  • Cross-skilling of less experienced team members.

  • Leads by example in both technical and non-technical aspects of the job.

  • Recognises and raises business opportunities.

  • Maintains a current knowledge of relevant technology developments and actively shares knowledge.

  • Advises customers on the technical, operational and business impacts of processes, incidents and RFCs.

  • Involves development/systems team/third parties as appropriate.

  • Contributes to service review meetings.

  • Complies with all confidentiality and non-disclosure policies and/or agreements and ensures security of information at all times.

Experience & Capabilities:

  • Experience of development in two or more projects and/or related technology fields which they have successfully applied in a commercial environment.

  • Demonstrable awareness of business and operational environments into which solutions have been delivered.

  • Capable of developing fixes and RFCs for complex incidents which are efficient and easily administered by other team members and customers.

  • A thorough understanding of the demands of the SLA and how to meet this within the bounds of Support Services procedures.

  • Broad experience of communicating directly with customers.

  • Capable of working without supervision in specialist areas.

  • Good understanding of software development tools and best practice.

  • Good understanding and application of quality practices as applied to software development, such as code and document review.

  • Capable of effective prioritisation of tasks and personal time management.

  • Can recognize and flag issues outside area of own expertise or responsibility to team leader or manager, as appropriate.

  • Capable of working with minimal supervision.

WHO YOU ARE:

Our vision is to enable outstanding people to create digital solutions that have a positive impact on people's lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.

WHO YOU ARE:

Our vision is to enable outstanding people to create digital solutions that have a positive impact on people's lives. Our values aren't abstract; they are the behaviours we expect from each other every day and underpin everything that we do. We expect everyone to display our values by being determined in how obstacles are overcome; honest when dealing with others; respectful of how you treat others; creative to find solutions to complex problems and cooperative by sharing information, knowledge and experience. These values, applied collectively, help to produce an outstanding Kainos person, team and culture.

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Smart Test Consultant

Kainos