Smart Handheld Specialist

McLane is one of the largest and most stable supply chain services leaders in the United States. We've been at the forefront of delivering retail and restaurant solutions for convenience stores, mass merchants, drug stores, and chain restaurants for over 125 years. Our vision is to be an agile, innovative, and unified supply chain partner that delivers a superior customer experience, improves the lives of our teammates and community, and produces best-in-class returns.

The Smart Handheld Specialist is responsible for implementing, maintaining, and constantly improving McLane's Laptop and Desktop leasing program while assisting with full RMA lifecycle management of selection devices used throughout McLane's business units.

BENEFITS:

• Day 1 Benefits available: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance.

• Get paid early. Get paid fast.

• 401(k) with annual company match.

• Paid holidays, vacation time, college tuition reimbursement, and more!

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:

• Perform in a fast-paced work environment while upholding corporate etiquette.

• Serve as SME and process implementor of $2.5m in annual procurement, asset tracking, and recoupment of organization's laptops and desktops.

• Load and configure an array of warehouse selection devices, testing functionality of provisioning prior to placing into operation.

• Create and share insightful reports on asset utilization, RMA root cause, and SLAs.

• Identify and analyze opportunities for cost savings and asset optimization.

• Perform and support software upgrades, collaborating with cross-functional teams.

• Generate, update, and track repair lifecycle using various repair vendor portals.

• Serve as liaison between repair vendor and McLane teammates.

• Track physical IT components, including laptops, desktops, iPhones, and other peripherals across multiple locations while maintaining up to date location data within ITAM tool.

• Perform other duties as assigned.

MINIMUM SKILLS AND QUALIFICATION REQUIREMENTS:

• Bachelor's Degree in Information Technology, Business, or equivalent field preferred.

• Have at least 2 years' experience testing and supporting technical devices.

• Ability to lift up to 50lbs.

• Demonstrate a commitment to exceptional performance, detail, and customer satisfaction.

• Have basic knowledge of Microsoft Office tools such as Excel and Word

• Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

WORKING CONDITIONS:

• Office

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.