Small Animal Receptionist

Req Id: 31243

Job Title: Small Animal Receptionist

Job Description:

Job Summary

The Small Animal Receptionist shares responsibility between front reception desk and operating phones. This position is mainly 8am-5pm but will be on rotating schedule for the opening shift of 7am-4pm (subject to change).

Front Desk: Assist clients at front counter. Screen client requests, learn and become efficient in explaining policies & procedures, assist clients in getting necessary forms completed, learn and become efficient in patient check-in and check-out, take payments for visits, learn pet food and prescriptions processes, learn and become efficient in answering the emergency call line, answer internal calls and assist in keeping a clean and organized lobby.

Phones: Learn and become efficient in answering incoming calls to the hospital, taking referral information from owners, scheduling appointments, providing general appointment information including estimates, putting in messages for clinicians/students and transferring calls when needed.

In both roles, one must maintain confidentiality at all times per hospital policies, determine urgency of emergencies that enter lobby and use critical thinking to find alternative solutions for upset clients. One must be able to perform a variety of miscellaneous duties as assigned. The possibility exists to be cross trained in Large Animal Reception. Be willing and able to attend monthly staff meetings, back-up shifts for weeknight and/or weekends will be necessary and some holidays will be required.

About Us:

When you join Purdue University, you join a community that keeps moving forward. For more than 150 years, we've been known for not only our groundbreaking work in STEM research, but also for our collective imagination, ingenuity and innovation.

What We're Looking For:

Education and Experience Needed:

Small Animal Receptionist (S1):

• High School Degree or High School Equivalency (HSE)
• One (1) Year Clerical experience in a medical clinic/veterinary office OR
• Two (2) years of customer service experience

As the Small Animal Receptionist (S2):

• High School Degree or High School Equivalency (HSE)
• Three (3) Years clerical experience in a medical clinic/veterinary office OR
• One (1) year medical clinic/veterinary office and Two (2) years customer service

Skills Needed:

• Personable with people

• General Computer Skills

• Above average Customer Service skills

• Proficient Data Entry skills

• Cash Handling experience

• General cleaning

• Multi-tasking

• Effective Communication Skills

Additional Information:

• Purdue University will not sponsor employment authorization for this position

• A background check will be required for employment in this position

• FLSA: Non-Exempt (Eligible for Overtime)

• Retirement Eligibility: Defined Contribution Waiting Period

• Purdue University is an EEO/AA employer fully committed to achieving a diverse workforce. All individuals, including minorities, women, individuals with disabilities, and veterans are encouraged to apply

• Benefit Statement: Purdue University offers a substantial Benefit Package including medical, dental, and vision insurance as well as a generous paid time off package for sick and vacation days

Who We Are:

Purdue is a community built on collaboration, with global perspectives, Boilermaker pride and endless opportunity to live, learn and grow. Join us and contribute to our culture.

Apply now

Posting Start Date: 4/30/24