MGM Resorts Northfield , OH 44067
Posted 2 weeks ago
Job Description
Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment?
Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
The primary responsibility of the Assistant Shift Manager Slots is to oversee day-to-day operations of Slot Operations employees of their assigned shift with specialized attention to employee engagement, guest service, protection of company assets, and ensuring staff duties are performed. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
THE DAY-TO-DAY:
Assist with the management of staff scheduling to ensure company service standards are met
Maintain ongoing communication with employees to share information, listen to feedback, and role-model S.H.O.W. standards
Use strategies to engage employees, foster a positive work environment, gather and resolve employee issues, and retain top performers
Deliver a level of guest service which is consistent with the company's and property's core service standards
Research and resolve guest and / or employee issues effectively and professionally
THE IDEAL CANDIDATE:
Work varied shifts, to include weekends and holidays
Supervisory/managerial experience
Experience working in a similar resort setting
Previous money handling experience
Able to effectively communicate in English, in both written and verbal forms
Able to lead and mentor a team
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
THE PERKS & BENEFITS:
Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
Free meals in our employee dining room
Free parking on and off shift
Healthcare, financial, and time off benefits
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
Are you ready to JOIN THE SHOW? Apply today!
MGM Resorts