Slots Performance Assistant Shift Manager

Pay based on experience | Requires flexibility to work various shifts

In this fast-paced, high-energy environment where great guest service is essential, how do we ensure that our guests are happy with our service and enjoy their slots playing experience? As a Slot Performance Assistant Shift Manager, you will assist in overseeing and coordinating the daily operations of the Slot Performance Technicians on your assigned shift. While carrying out the job duties listed below, you will contribute to our continued success by demonstrating unsurpassed guest service, a high level of integrity and ethical standards, and personal and professional dedication to our Mission, Vision, and Values.

Principal Duties and Responsibilities (*Essential Functions)

• *Work closely with Slot Performance Shift Manager to oversee and coordinate the daily operations of assigned shift. Directly supervise Slot Performance Technicians. Monitor overall slot machine maintenance and performance.

• *Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.

• *Oversee repair and preventive maintenance of slot machines to ensure proper function and optimal performance.

• *Ensure all slot machine software and hardware is in compliance with federal, state, and tribal regulations, as well as company policies.

• *Process initial paperwork and check new, converted, and moved slot machines for audit and data processing purposes. Verify that slot machine setup is accurate.

• *Use custom software to review guest activity and generate data for use in department analysis and planning.

• *Write procedures for maintaining games, following manufacturer recommendations.

• Ensure slot machine integrity when jackpots occur and as requested.

• Assist with verifying jackpots according to federal, state and tribal gaming regulations as well as PH&C Internal Controls.

• Maintain strong working knowledge of local, state, federal, and tribal gaming laws and regulations.

• Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.

• Perform other duties as assigned.

Job Qualifications

• A high school diploma or equivalent and 2 years of Slot or related experience and 1 year of supervisory experience are required. An Associate's degree can take the place of 6 months of slot or related experience. Technical experience is preferred.

• Office skills must include the ability to use standard office equipment and basic knowledge of Microsoft Office.

• The ability to maintain discretion in handling confidential information.

• The ability to interact with guests and team members professionally, including the ability to speak in front of small groups of team members.

• The ability to demonstrate accurate writing skills.

• The ability to work irregular hours and extended shifts including late nights, early mornings, weekends, and holidays.

• While performing the duties of this job, the team member is required to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the office and property for duration of scheduled shift. The team member is frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms. The team member must be able to operate a personal computer. The team member is required to lift, carry, push, pull, or move objects up to 25 pounds on a regular basis and up to 50 pounds occasionally. Team member must wear all required Personal Protective Equipment (PPE) while performing job duties. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

The noise level is usually moderate to loud. When on the casino floor, the noise level increases. The facility is not smoke free.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all qualifications, responsibilities, duties, and skills required.