Position SummaryThe Slot Technician is responsible for the installation, testing, repair and maintenance of gaming machines.
Assists Slot Attendants who encounter complex problems and malfunctions while working on the floor.
Identify and shut down and remove from service all machines that malfunction and cannot be quickly repaired or that are in need of replacement parts not readily available.
Works on and repairs machines removed from the floor to repair areas.Supervision ExercisedSupervised by the Slot Technician Manager and Slot Tech Assistant Manager.Major Duties and ResponsibilitiesResponsible for maintenance, repairs installs and general operation condition of slot machines, electronic boards, bill acceptors on the casino floor.Perform assigned slot department activities in accordance with the policies and procedures prescribed in the Sandia Casino System of Internal Controls.Act as host and answer customer concerns questions and investigate and resolve customer complaints.Troubleshoot slot machines and operating accounting system.Perform RAM clears and option slot machines.Install, remove, convert and swap slot machines when needed.Maintain good working relations through all channels of supervisors and employees.Perform related additional duties and responsibilities as necessary or assigned.Knowledge, Skills and AbilitiesAbility to work effectively with casino staff.Knowledge of all slot and gaming equipment.Ability to work under extreme pressure and levels of stress.Ability to use a 2 way radio.Ability to check last games and last bills on several different manufacturers of slot machines.Ability to exhibit a strong motivational commitment to the organization.Ability to follow instruction given by supervisors.Ability to work with mechanical equipment.Must be able to read, write and speak English fluently.
Sandia Resort & Casino