Slot Services Supervisor/Dual Rate Shift Manager - Full Time (Tropicana Atlantic City)

Job Duties

• Responsible for direct supervision of Slot Attendants including training and monitoring job performance.

• Oversees authorization of requests for jackpot/hopper fills and payouts of manual jackpots and hopperfills.

• Ensures that direct reports comply with all regulatory requirements regarding slot machines.

• Makes minor repairs on slot machines when necessary

• Ensures that slot service staff provides Family Style Service at all times.

• May perform other duties as assigned.

• This position can be located on organization chart C-2.

Minimum Qualifications

• High school diploma required.

• Minimum of one year supervisory experience in slot repair or slot service required.

• Must possess excellent verbal and written communication skills.

• Must be detail oriented and organized.

• Basic knowledge of AS400 and related computer systems required.

• Regular attendance for scheduled work required.

• Must be knowledgeable of the Casino Control Act and respective gaming regulations.

Job Duties

• Oversees slot service staff during assigned shift.

• Ensures that direct reports comply with all regulatory requirements regarding slot machines.

• Resolves customer disputes.

• Supervises, trains and monitors performance of direct reports.

• Ensures that slot service staff provides the Family Style Service at all times.

• In the absence thereof, this position has the authority to function in the capacity of the Director Slot Operations in accordance with N.J.A.C. 13:69D 1.11.

• May perform other duties as assigned.

• This position can be located on organization chart C-2.

Minimum Qualifications

• High school diploma required; two years electronics school equivalent preferred.

• Three years progressive management experience in slot repair or slot service required.

• Must possess excellent verbal and written communication skills.

• Must be detail oriented and organized.

• Basic knowledge of AS400 and related computer systems required.

• Must be knowledgeable of the Casino Control Act and respective gaming regulations.