The Slot Performance Shift Manager contributes to our continued business success by providing unsurpassed guest service, personal and professional dedication to our Mission, Vision, and Values, and demonstrating a high level of integrity and ethical standards.
Principal Duties and Responsibilities (*Essential Functions)*Carry out supervisory responsibilities in accordance with the organizations policies and applicable laws.
Responsibilities include but are not limited to interviewing, hiring, and training team members; scheduling and motivating team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints; and resolving problems.
*Lead the Slot Performance team and monitor overall slot machine maintenance and performance for assigned shift.
*Verify and review all shift paperwork for accuracy and investigate any discrepancies.
*Oversee repair and preventive maintenance of slot machines to ensure proper function and optimal performance.
*Ensure all slot machine software and hardware is in compliance with federal, state, and tribal regulations, as well as company policies.
*Process initial paperwork and check new, converted, and moved slot machines for audit and data processing purposes.
Verify that slot machine setup is accurate.
*Use custom software to review guest activity and generate data for use in department analysis and planning.
*Ensure timely, positive resolution of guest issues and complaints received in both written and verbal format.Assist in ensuring slot machine integrity when jackpots occur and as requested.Maintain strong working knowledge of local, state, federal, and tribal gaming laws and regulations.Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.Perform other duties as assigned.
Potawatomi Hotel & Casino