Grand Traverse Resort And Casinos Williamsburg , MI 49690
EDUCATION / EXPERIENCE
Must be 18 years of age with a high school diploma or GED and at least two-three years slot operations experience and six months to one (1) year supervisory training or experience. Must have a thorough knowledge of slot operations, slot repair and supporting systems.
Supervise slot floor operations for the casino maintaining compliance of applicable regulations, policies and procedures as well as ensuring that all guests have a pleasurable experience.
ESSENTIAL JOB FUNCTIONS
Perform as a working supervisor by spending a percentage of time, as communicated by the Enterprise Manager, on the floor in a frontline or support capacity.
Assisting the Slot Manager in guiding, coaching, scheduling, training and developing the technical and personal skills of Slot personnel.
Assisting in working toward goals of the business and department through monitoring and directing of staff, inventory, and departmental functions.
Must be willing to perform all the duties of Slot Department.
Some travel may be required for the needs of the business.
Working supervisors perform slot machine fills and jackpots for guests as required.
Ensure compliance of applicable regulations, policies, and procedures.
Conduct interviews for vacancies as required.
Over see preventative maintenance program.
Resolve employee and guest complaints and conflicts.
Assist in conducting slot machine performance and statistical analysis and recommend slot floor changes.
Assist in formulating and planning budget requirements.
Assist and perform host functions ensuring guests needs are met.
Regularly reviews and evaluates slot department performances, working with the slot management team to take appropriate steps in resolving unsatisfactory results or conditions as well as maximizing the effect of superior performance.
Promotes, forecasts, coordinates, and evaluates departmental and companywide promotions while developing customers play.
Willingness to cross-train and provide support in related areas of operations.
Other duties as assigned by supervisor/management.
OTHER NECESSARY SKILLS AND ABILITIES
Must have excellent customer service and communication skills both verbal and written. Must be a team player with a positive attitude.
Must be highly organized and able to handle multiple tasks at one time. Must be able to complete tasks and projects in a timely manner by prioritizing obligations and time. Must possess the ability to work with various personalities while maintaining impartiality.
Must respond to supervisory guidance and assignments and accept constructive criticisms in order to learn new, updated information. The needs for quickness and ease of adjustment to the work environment and flexibility to change are essential in this position. Should also have excellent math, and money handling skills.
Should have good computer skills as well as a working knowledge of Microsoft Office Applications such as Word, Excel, Access and Outlook. Must have a thorough knowledge of slot machine hardware and software operation to include an on-line accounting and tracking system.
Task delegation to achieve maximum results
Reinforcement of policies and procedures
Maintain in-depth knowledge of all departmental operations
Monitor, take part or perform all interviews
Staff Performance Evaluations
Perform employee disciplinary actions and corrections including hiring and terminating employees.
Attend seminars and assigned classes for increased job knowledge
Kronos and employee records information like absence reports, terminations, and vacation and personal time off requests
Maintaining safety and security in the department including all emergency responses and reports
Assist in the planning and organization of all departmental functions
Ensuring completion of scheduled shift reports and other shift details as required by management.
Maintain open lines of communication with other departments and within the department itself.
Assist in creating and administering a mentoring program within the department
Oversee departmental training procedures and evaluate effectiveness of the training program.
Monitor and enforce slot policies and procedures, review, investigate, and report slot infractions involving employees or customers, scheduling shifts and slot machine preventative maintenance program.
EQUIPMENT TO BE USED
Computer and small hand tools
TYPICAL PHYSICAL DEMANDS
May be required to lift up to 100 lbs. with assistance and be able to stand and/or walk for extended periods of time. May also be required to reach, bend, stretch, kneel, crawl, lift and carry on occasion.
TYPICAL MENTAL DEMANDS
Must be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines.
Must be able and willing to work in a crowded, loud, smoking environment. Must be able to handle being under constant surveillance.
May be required to work in a confined space. Must practice all safety policies, procedures and standards as set by OSHA.
Native American and Tribal Preference will apply. Must be able to pass a background investigation and a drug and alcohol urinalysis as a condition of employment.
Must be able to work flexible hours and to take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentiality.
The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered as equivalents in lieu of stated minimums require prior approval of the Director of Human Resources.