Slot Operations Supervisor

Caesars Entertainment Corporation Chester , PA 19013

Posted 2 months ago

Come join a winning team! Harrah's Philadelphia Casino and Racetrack has been ranked in the "Top 10 Work Places" by Philly.com five years in a row and was the Number 1 "Top Work Place" in the Philadelphia area for 2016! Our award winning team is on a mission to inspire grownups to play and we want you to come join the fun. With over 100,000 square feet of non-stop gaming action, the casino features over 2,450 slots machines, live racing overlooking the Delaware River, 8 restaurants, Sportsbook, and live entertainment!

The perks are countless here at Harrah's Philadelphia Casino and Racetrack!

  • Benefit Options: Medical, Dental, Vision, Life Insurance, 401K

  • FREE 24/7 Employee Cafeteria

  • Free Parking for all employees

  • Septa Public transportation drops riders off directly on property

  • Employee Bonus Program

  • Internal Promotion Opportunities

  • Value in Diversity

  • Excelling in Communication to ALL Employees

  • Tuition Reimbursement program

Serves as a dynamic and energetic leader, while fostering teamwork, employee morale, motivation and open communication. Establishes self as highly credible leader with highest levels of integrity, and always acts in the best interests of the property and the company. Acts as a role model and coach while developing employees using a consistent, approachable demeanor and clearly articulating expectations. Ensures that team members clearly understand and are held accountable for their performance expectations. Provides appropriate recognition and rewards to individuals and groups when consistent superior performance is attained. Works as a change agent and challenges the departmental processes to improve and streamline department operations, through the continuous assessment of policies and procedures, work processes and program effectiveness and value. Demonstrates excellent facilitator skills in resolving conflicts between different points of view. Demonstrates leadership skills in determining a vision, aligns and inspires the team to achieve the vision. Partners and Coordinates with other departments to ensure total guest satisfaction and efficient operations in a safe, friendly, comfortable environment, by well-trained, motivated employees. Embraces, role models and implements all elements of our customer service program including Spotlight on Success and Buzz Sessions, and tier prioritized service. Recommends and implements change to improve overall employee and guest satisfaction. Establishes and endorses the business objectives, ethics and values of Caesars Entertainment Inc. in accordance with the Code of Commitment. Will serve as verifier for jackpot payout and credit owed procedures.

Responsible for assisting the Asst Mgr Slot Operations in the day-to-day operations of the Slots division on an assigned shift, in accordance with federal, state, and local gaming regulations, as well as company policies, procedures and internal controls.

  • Ensures that all Slot Services employees adhere to company policies, procedures, and internal controls, as well as PA Gaming Control Boards rules and regulations, and Pennsylvania Liquor Control Board Rules and regulations.

  • Monitors and manages the daily slot floor including supervising all front line slot operations personnel.

  • Creates, inputs, updates, and corrects slot machine configurations within the SDS system on a daily basis to ensure accuracy.

  • Ensures that the highest level of guest service is achieved and maintained on a daily basis on assigned shift.

  • Communicates clearly and regularly the department goals and expectations to Slot Services employees.

  • Listens, evaluates, and responds to all guest complaints and inquiries and exercises good judgment in resolving same.

  • Verifies and ensures payouts of large jackpots are handled accurately and timely.

  • Reviews variance reports and investigates same in order to reconcile shortages and overages on assigned shift and takes appropriate action in accordance with company and departmental policies and procedures, as necessary.

  • Assists the MGR Casino Shift in maintaining appropriate staffing levels by training, rewarding and disciplining, evaluating performance, and recommending promotions and terminations in a fair and equitable manner, as necessary.

  • Maintains a working knowledge of all local jurisdictional gaming laws and slot host regulations, as well as company policies, procedures and internal controls.

  • Facilitates the flow of information throughout the department and property by attending regularly scheduled department meetings and sharing information with employees.

  • Monitors the operation of Slot Services equipment on assigned shift and notifies appropriate individuals of any service requirements.

  • Ensures integrity and security of company funds and assets within the department on assigned shift.

  • Communicates with outgoing Slot Supervisors on previous shift and briefs in-coming Slot Supervisors of any pertinent issues that need to be addressed.

  • Monitors employees' performance on a regular basis and takes appropriate action, when necessary, in accordance with company and departmental policies and procedures.

  • Complimentary privileges within prescribed limits in accordance with the approved comp matrix.

College degreepreferred. High school diploma orgeneral education degree (GED); or one to three years related experience and/ortraining; or equivalent combination of education and experience. Minimum of twoyears in the slot booth and/or slot floor division of a gaming operationrequired. Thorough and complete knowledge of all internal controls,Pennsylvania Gaming Control Board rules, company regulations and policiesincluding Currency Transaction Reporting laws. (MTL/CTR/W2G), MICROS. Mustpass SuperLAP assessment.

Must possess strongcommunication, organizational, and interpersonal skills.

Is able to workin smoke filled environment and able to sit and stand for prolonged periods oftime.

Must be able to obtain andmaintain the appropriate license through the Pennsylvania Gaming Control Board.

PHYSICAL / MENTAL DEMANDS:

  • Physically mobilewith reasonable accommodations including the ability to lift up to 75lbs., andthe ability to push, pull, reach, bend, twist, stoop and stack.

  • Excellent oraland written communication skills.

  • Must be fluentand literate in English.

  • Must be able torespond calmly and make rational decisions when required.

  • Must be able tolisten and respond to visual and aural cues.

  • Must be able totolerate areas containing varying noise and temperature levels, illumination,vibration, crowds, and air quality.

Disclaimer

"This is not necessarily an exhaustivelist of all responsibilities, skills, duties, requirements, efforts or workingconditions associated with the job. While this is intended to be anaccurate reflection of the current job, management reserves the right to revisethe job or to require that other or different tasks be performed whencircumstances change (e.g. emergencies, changes in personnel, workload, rushjobs or technical developments)."

Stick with Harrah's,and you can go places. Just climb aboard the most progressive career buildingsystem in the industry and hold on as Caesars Entertainment helps you get whereyou want to be. With programs such as tuition reimbursement, ExploringSupervisory Opportunities, and the company-wide internal job posting system,you'll have every opportunity to turn your job at Harrah's into something more.

Caesars Entertainment, Inc. is an EqualOpportunity Employer. In Compliance withthe American with Disabilities Act, Caesars may provide reasonableaccommodation to qualified individuals and encourage both prospective andcurrent employees to discuss potential accommodation with the employer.


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Slot Operations Supervisor

Caesars Entertainment Corporation