General Summary of Job Duties
Slot Manager is a leadership position that provides training, supervises, and coordinates work activities of the Slot Floor personnel and Slot Technicians. This position provides input and makes decisions regarding machine purchase, location and conversions of the slot floor.
Essential Job Responsibilities and Duties
Maintain a high quality of guest service according to Jacobs Entertainment, Inc. Mission Statement and F.A.S.T. Track Values Statement.
Work with Manager of Operations and Casino Shift Manager to ensure the slot floor operations are running efficiently.
Provide leadership and training to Slot Department staff and MOD program.
Create and distribute weekly, monthly, quarterly and yearly reports to assist executive management in making slot buying decisions.
Create, monitor and initiate new customer service initiatives to increase customer service and overall department efficiency
Ability to lead and manage in other operating areas.
Performance management for Slot department
Ability to create and modify department schedules as needed.
Supervise Slot Attendants, Slot Tech's, Slot Supervisors, and Casino Shift Manager.
Thorough knowledge of applicable Company and departmental policies and procedures as well as the willingness to learn and follow any policy or procedure that may be introduced in the future.
Adhere to all appearance and uniform standards.
Maintain an open line of communication with Management.
Maintain a positive and professional demeanor during all interactions with guest, fellow Employees, and Vendors.
Ability to accept performance feedback in a professional manner.
Regular attendance and arriving on time to all scheduled shifts and mandatory meetings.
Other duties as assigned.
General Job Responsibilities and Duties
To perform the job successfully, an individual should demonstrate the following F.A.S.T. Track Principles:
Offer a warm greeting to everyone you encounter with a smile and eye contact.
Practice mutual respect by dealing honestly in all interactions.
Use genuine listening skills and offer sincere responses.
Promote positive interactions with both external and internal guests through sincere greeting and communications.
Be approachable, listen and lead by example.
Be proactive and positive.
If I don't know, I'll find out and if we don't have it, I'll try to get it.
Support and practice the F.A.S.T. Track Principles from the executive level to the front line staff level.
Acquire knowledge, training and education. Communicate it to all employees.
Anticipate our guests' needs before they ask.
Contribute ideas and solutions to improve customer service.
Escort our guests rather than point.
Take personal pride in the quality of your work.
Actively seek feedback from our guests concerning our service and atmosphere.
Share and explain information.
Great teams consist of great performers.
Create a culture of two-way communication with employees and guests.
Be courteous, kind and patient with each other.
Skills, Education and Other Requirements
Must have strong verbal and written communication skills.
Must be fluent in English.
Ability to read, analyze, and interpret gaming regulations and minimum internal controls.
Ability to read, analyze and interpret common scientific and technical journals, financial reports and legal documents.
Have good analytical skills to resolve both minor and difficult problems.
Understand slot procedures and mechanics in order to solve slot machine related problems.
Have a working knowledge of Microsoft Outlook and Word.
The ability to exercise appropriate judgment and make good decisions.
The ability to formulate and implement training programs to enhance skills.
The ability to understand and navigate slot tracking and management software.
The ability to pass all required training which includes Alcohol Awareness and Blood Borne Pathogens.
Bachelor's degree or Equivalent Work Experience
4 years supervisor/managerial experience. 5 years' experience in the Slot dept.
Jacobs Entertainment, Inc.