Slot Guest Service Representative (Luxor)

MGM Resorts Las Vegas , NV 89134

Posted 2 weeks ago


Las Vegas, Nevada

It is the primary responsibility of the Slot Guest Service Representative to provide service to guests by paying slot machine jackpots, making minor slot machine repairs, and replacing tickets while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

  • Pays slot machine jackpots, while carrying cash on their person and securely safeguarding the cash.

  • Balances cash at the end of the shift.

  • Completes required internal and federal paperwork (e.g., W-2G) neatly and accurately.

  • Enrolls slot players into Mlife (minimum sign-ups may be required) using technology as necessary.

  • Makes minor repairs to slot machines, such as Bill Validator jams and EZ-Pay ticket jams.

  • Circulates through an assigned section and ensures the area is clean and safe, including responding to slot machine lights and customer requests in a quick and timely manner.

  • Promotes and maintains the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs.

  • Works closely and communicates with other departments, such as EVS, Cocktail Servers, Cage, and Security.

  • Educates guests about the different kinds of slot machines on the casino floor, and assists guests in looking for a particular type of slot machine or denomination.

  • Recommends company shows, restaurants, and attractions, and provides direction to guests, while responding effectively to guest inquiries.

  • Maintains an awareness of any persons gambling underage and reports all underage persons to Supervisor and/or Security, as needed.

  • Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft.

  • Performs all other job related duties as requested.


  • Excellent customer service skills.

  • Have interpersonal skills to deal effectively with all business contacts.

  • Professional appearance and demeanor.

  • Work varied shifts, including weekends and holidays.

  • High school diploma or equivalent.

  • Able to effectively communicate in English, in both written and oral forms.


  • Previous experience working in a similar resort setting.
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