Slot Guest Service Representative (Luxor)

MGM Resorts Las Vegas , NV 89134

Posted 2 weeks ago

Apply

This Job is not relevant Tell us why

Location:

Las Vegas, Nevada

It is the primary responsibility of the Slot Guest Service Representative to provide service to guests by paying slot machine jackpots, making minor slot machine repairs, and replacing tickets while providing excellent guest service. All duties are to be performed in accordance with federal, state, local laws, regulations, and ordinances, as well as department and Company policies, practices, and procedures.

Pays slot machine jackpots, while carrying cash on their person and securely safeguarding the cash.
Balances cash at the end of the shift.
Completes required internal and federal paperwork (e.g., W-2G) neatly and accurately.
Enrolls slot players into Mlife (minimum sign-ups may be required) using technology as necessary.
Makes minor repairs to slot machines, such as Bill Validator jams and EZ-Pay ticket jams.
Circulates through an assigned section and ensures the area is clean and safe, including responding to slot machine lights and customer requests in a quick and timely manner.
Promotes and maintains the highest level of service to all guests, including smiling, greeting, and making eye contact, while staying alert to their needs.
Works closely and communicates with other departments, such as EVS, Cocktail Servers, Cage, and Security.
Educates guests about the different kinds of slot machines on the casino floor, and assists guests in looking for a particular type of slot machine or denomination.
Recommends company shows, restaurants, and attractions, and provides direction to guests, while responding effectively to guest inquiries.
Maintains an awareness of any persons gambling underage and reports all underage persons to Supervisor and/or Security, as needed.
Resolves guest complaints within scope of authority; otherwise refers the matter to management. Notifies supervisor of all unusual events, circumstances, missing items, or alleged theft.
Performs all other job related duties as requested.

Required:

Excellent customer service skills.
Have interpersonal skills to deal effectively with all business contacts.
Professional appearance and demeanor.
Work varied shifts, including weekends and holidays.
High school diploma or equivalent.
Able to effectively communicate in English, in both written and oral forms.

Preferred:

Previous experience working in a similar resort setting.

Show Full Description

See how you match
to the job

Upload my resume

Download the
LiveCareer app and find
your dream job anywhere

Similar Jobs

View All

Want to see jobs matched to your resume?
Upload One Now!

Guest Service Representative Part Time (Beau Rivage)

MGM Resorts

Posted 2 days ago

VIEW JOBS Location: * POSITION SUMMARY: Assist customers with telephone calls related to dispatch services (PBX, Front Desk, Housekeeping, Facilities, Room Service and Bell) while delivering the highest level of customer service and courtesy, this includes partnering with several departments in handling guest requests and ensure a resolution. All duties are to be performed in accordance with departmental and property policies, practices and procedures ESSENTIAL FUNCTIONS AND TASKS * Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra-department interactions in a fast-paced environment * Provide dispatch services for guest requests related to luggage assistance; room service orders; housekeeping amenities; wake-up calls; check-outs; early arrivals and late departures; messages; paging; long-distance assistance; and other special services requested by guests or administrative personnel. * Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities, and room service * Inform guests of property functions and facilities upon request. * Keep property information on personnel and departments up-to-date in order to be knowledgeable about and to articulate on casino events, promotions, and amenities. * Continually read all departmental training material, including memos, newsletters, and SharePoint sites and is responsible for knowing and understanding all material. * Maintain accurate records for all requests * Dispatch bell and limo runs in accordance with front service department policies and procedures * Maintain complete knowledge of all room service menu items. Recommend or suggest additional food items * Ensure that customer requests are met and confirmed within the guidelines established by management * Operate the beeper system, and operate the TDD machine. * Work with supervisor to evaluate individual performance and make efforts to improve performance where the need has been indicated * Provide management with important observations culled from many customer interactions offering suggestions to improve process, product or service offerings * Take direction and make decisions as necessary * Perform other duties as requested by the Management and Supervisory staff This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. EDUCATION and/or EXPERIENCE: * High school diploma or equivalent * One year of high volume call center or customer service experience, or an equivalent combination of education, training, and experience. * Effectively communicate in English, both in written and oral forms * Experience working in a similar resort environment preferred KNOWLEDGE/SKILLS/ABILITIES: * Previous PABX or multi-line phone experience required * Previous experience with Opera and HotSOS preferred * Have a pleasant voice and clear, articulate speech. Must speak clearly and use proper professional phrases in all guest interactions * Computer skills * Ability to multi-task and work well in a fast-paced, team-oriented environment. * Ability to prioritize workload in a stressful environment and stay on task to completion. PHYSICAL DEMAND: * While performing the duties of this job, the employee is constantly sitting, listening, using a computer, telephone, and speaking. * Occasionally walking distances of 10 to 40 ft., between various areas of the department. Occasionally walking up to 1000 feet between various areas of the property. * Constantly using wrist motion, dexterity, eye-hand coordination, and writing, typing on a computer keyboard. * Occasionally kneeling, carrying documents/equipment, holding, stooping, bending and pulling. WORKING CONDITIONS: Work performed indoors, in climate-controlled environment. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK SCHEDULE/HOURS: Flexible work schedule required, as required in an environment where schedules are based upon fluctuating inbound call volume (weekend and holiday shifts may be required)

Guest Services Representative Part Time (Mgm Springfield)

MGM Resorts

Posted 2 days ago

VIEW JOBS Location: Springfield, Massachusetts POSITION SUMMARY: Assist customers with telephone calls related to dispatch services (PBX, Front Desk, Housekeeping, Facilities, Room Service and Bell) while delivering the highest level of customer service and courtesy, this includes partnering with several departments in handling guest requests and ensure a resolution. All duties are to be performed in accordance with departmental and property policies, practices and procedures POSITION RESPONSIBILITIES/DUTIES: * Handle all incoming and outgoing calls in a courteous, efficient and enthusiastic manner as outlined by Company and Departmental standards while maintaining composure and tact throughout high volume of repetitive customer, coworker, and intra-department interactions in a fast-paced environment * Provide dispatch services for guest requests related to luggage assistance; room service orders; housekeeping amenities; wake-up calls; check outs; early arrivals and late departures; messages; paging; long distance assistance; and other special services requested by guests or administrative personnel. * Perform data entry for requested services in housekeeping, front desk, bell, limo, facilities and room service * Inform guests of property functions and facilities upon request. * Keep property information on personnel and departments up-to-date in order to be knowledgeable about and to articulate on casino events, promotions, and amenities. * Continually read all departmental training material, including memos, newsletters and SharePoint sites and is responsible for knowing and understanding all material. * Maintain accurate records for all requests * Dispatch bell and limo runs in accordance with front service department policies and procedures * Maintain complete knowledge of all room service menu items. Recommend or suggest additional food items * Ensure that customer requests are met and confirmed within the guidelines established by management * Operate the beeper system; and operate the TDD machine. * Work with supervisor to evaluate individual performance and make efforts to improve performance where the need has been indicated * Provide management with important observations culled from many customer interactions offering suggestions to improve process, product or service offerings * Take direction and make decisions as necessary * Perform other duties as requested by the Management and Supervisory staff This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department. SUPERVISORY RESPONSIBILITIES: * N/A EDUCATION and/or EXPERIENCE: Required: * High school diploma or equivalent * One (1) year of high volume call center or customer service experience, or an equivalent combination of education, training and experience. * Effectively communicate in English, both in written and oral forms Preferred: * Experience working in similar resort environment preferred CERTIFICATES, LICENSES, REGISTRATIONS: * MA Gaming License * Proof of eligibility to work in the United States KNOWLEDGE/SKILLS/ABILITIES: * Previous PABX or multi-line phone experience required * Previous experience with Opera and HotSOS preferred * Have a pleasant voice and clear, articulate speech. Must speak clearly and use proper professional phrases in all guest interactions * Computer skills * Ability to multi-task and work well in a fast paced, team oriented environment. * Ability to prioritize workload in a stressful environment and stay on task to completion. WORK SCHEDULE/HOURS: * Regular scheduled hours : Work Days: Varies Hours: Varies * Other – Must be flexible if needed for occasional work outside of normal business hours.

Attendant Slot Club

Boyd Gaming, Inc.

Posted 5 days ago

VIEW JOBS

Apply