Job Description: Troubleshoots and repairs minor problems at the machine.
Documents those repairs unable to fix at machine level. Circulates throughout assigned area, maintaining visibility for guests within that area. Exchanges large denomination bills into requested denomination bills and coins.
Provides information to guests, such as how to play various gaming machines, and general information about the casino and games offered. Initiates jackpot/fill documentation, either manual or automated and retrieves amount of cash or coin necessary to complete transaction. Witness/verify both at the gaming machine and on manual documents, Jackpots and coin hopper fills.
Summons restaurant service as requested. Notifies manager of positive and negative feedback from customers. Assists in resolving guest complaints.
Assists in maintaining cleanliness and safety within the gaming area. Knows and completely understands the day-to-day operation of all computer systems in his/her department. Perform drop procedures in accordance with gaming and company regulations and departmental policies.
Knows and follows safety guidelines and is alert to and reports potentially unsafe situations caused by employees and guests. Assists managers in training other employees.Willingly helps other employees when needed.
Travelcenters Of America