Slot Ambassador Dual Rate Supervisor

B.R. Guest Inc. Atlantic City , NJ 08401

Posted 3 weeks ago

Job Description:

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.

  • Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.

  • Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.

  • Maintains confidentiality of all Golden Nugget information including business processes, customer lists and any other confidential information.

  • Services minor machine malfunctions, preventative/routine maintenance, accurate preparation and completion of jackpot transactions, and communicating pertinent information to various support departments.

  • Enhances the guest experience by assisting customers with player cards for 24KT membership, clearly explaining the functionality of the card and the benefits derived from its use.

  • Responsible for maintaining control of keys, slot data card, and any and all equipment needed to perform normal job duties.

  • This position must be able to handle routine customer complaints and identify situations that require supervisor intervention.

  • Must follow all company/property department policies and procedures as well as comply with existing DGE rules and regulations

  • Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.

  • Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.

  • Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.

  • Must be able to lift up to 25 lbs.

EDUCATION/EXPERIENCE/SKILLS REQUIRED:

High School Diploma or Equivalent Preferred. Experience is Preferred, but not a requirement. Working knowledge of computer software applications and practical usage preferred. Must possess a NJ Casino Employee Registration or be eligible to obtain a credential from the NJ DGE.


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Slot Ambassador Dual Rate Supervisor

B.R. Guest Inc.