B.R. Guest Inc. Atlantic City , NJ 08401
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Exhibit conduct in accordance with all Gaming Commission Regulations, Federal and State laws and regulations, and Golden Nugget and departmental policies and procedures.
Consistently deliver positive, courteous and professional guest service in all interactions with guests, visitors, vendors and fellow employees.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service.
Maintains confidentiality of all Golden Nugget information including business processes, customer lists and any other confidential information.
Services minor machine malfunctions, preventative/routine maintenance, accurate preparation and completion of jackpot transactions, and communicating pertinent information to various support departments.
Enhances the guest experience by assisting customers with player cards for 24KT membership, clearly explaining the functionality of the card and the benefits derived from its use.
Responsible for maintaining control of keys, slot data card, and any and all equipment needed to perform normal job duties.
This position must be able to handle routine customer complaints and identify situations that require supervisor intervention.
Must follow all company/property department policies and procedures as well as comply with existing DGE rules and regulations
Exposure to casino related environmental factors including but not limited to second hand smoke, excessive noise, and stress related to servicing customers in a high pressure and fast paced environment.
Must be able to stand for an entire shift and be able to move throughout the Casino/Hotel areas.
Must be able to work holidays and weekends, as well as flexible shifts and/or unusual hours.
Must be able to lift up to 25 lbs.
High School Diploma or Equivalent Preferred. Experience is Preferred, but not a requirement. Working knowledge of computer software applications and practical usage preferred. Must possess a NJ Casino Employee Registration or be eligible to obtain a credential from the NJ DGE.