MISSION: It is our commitment to provide our customers a one-stop destination for the largest selection of quality home furnishings at the lower prices every day, while striving to enrich, fulfill, and reward our employees and the communities we live in.
GENERAL STATEMENT OF DUTIES: The Sleep Consultant's primary responsibility is to provide the best service whether or not the customer chooses to make a purchase.
Responsible for maintaining a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Job requires being reliable, responsible, and dependable. Must have attention to detail and be thorough in completing work tasks.
Accurately and efficiently complete all sales transactions. Effectively communicate customer service issues and requests to management.
EXAMPLES OF WORK PERFORMED: Sleep Consultant's promote and assist Sales Associate's with the selling of mattresses displayed on show room floor; work directly with internal and external customers; assist Sales Associate's and customers with any problems associated with merchandise in conjunction with customer service and warehouse operations; work on an organizational level with other departments to ensure customer needs are met; answer customers questions about products, prices, availability, and product uses; train Sales Associate's on mattresses on the showroom floor and proper selling techniques; assist customers in making product selections based on customers specifications; recommend, select, and help locate or obtain merchandise based on customer needs; maintaining a clean and presentable floor display of the mattresses as well as updating the merchandise; describe merchandise and explain use, operation, and care of merchandise to customers; knowledge of methods for showing, promoting, and selling products; use excellent customer relations. Perform any other duties as directed by management.
EMPLOYMENT STANDARDS: Ability to lift merchandise of 10 lbs; ability to communicate effectively with team members; sales experience required; must have excellent knowledge of mattresses and store procedures; positive attitude when working with internal and external customers; knowledge of employment and safety procedures.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, climbing, crawling, walking, pulling, lifting, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs rarely, and/or up to 10 lbs occasionally to move objects.
Work Environment: Indoor climate controlled environment.
Mathis Brothers promotes and maintains a drug-free work environment. Mathis Brothers is an Equal Opportunity Employer.
Mathis Brothers Furniture