SLA Command Center - Data Analyst

TS/SCI Clearance w/Polygraph RequiredSystem Administrator - Level 1

Contributes to completion of specific programs and projects.

Applies mathematical calculations to recommend solutions to technical problems of high complexity.

Models and evaluates the potential impact of data changes.

Reviews tickets for potential reconciliation.

Reviews tickets for adherence to Ticketing handling rules.

Coordinates efforts on Focus SLAs to ensure tickets are worked/updated prior to SLA expiration.

Develops innovative strategies and quantifies the competitive performance of the organization's operations and/or markets.

May coach and review the work of less-experienced professionals.

Analyzes organizational data and conducts advanced statistical analysis.

Performs additional duties as assignedHS or GED + 10YRS, Bachelors + 5YRSEqual Employment and DiversityCyberCore has, on many occasions, expressed support and commitment to the principles of diversity and equal employment opportunity.  

It is CyberCore’s policy to recruit, hire, train, and promote individuals, as well as administer all personnel actions, without regard to race, color, national or ethnic origin, pregnancy, age, religion, disability status, sex, sexual orientation, gender identity and expression, veteran status, genetic information or any other characteristic protected under applicable federal or state law. CyberCore will not tolerate unlawful discrimination and any such conduct is prohibited.  CyberCore is committed to ensuring that CyberCore’s workforce and volunteers reflect America’s diverse population.  CyberCore knows that such diversity will enrich the company with the talent, energy, perspective and inspiration we need to achieve our mission.