S/L - Hwac Reception Attendant (Student Only)

Westminster University

HWAC Reception Attendant-Fitness, Wellness & Recreation

Student Employment

Position Summary

The Reception Attendants are the first people with whom members come in contact with upon entering the Dolores Doré Eccles Health, Wellness, and Athletic Center. Customer service and meeting our members needs is a must! Employees in this position will assist in creating a consistently friendly, inclusive, and helpful environment at the main point of entry to the Center. Reception Attendants will be critical to the smooth operation of Dolores Doré Eccles Health, Wellness, and Athletic Center Policies and Procedures, including issues pertaining to security.

Required Qualifications

• Excellent customer service

• Excellent organization

• Excellent Communication Skills both verbal and nonverbal

• Responsible in nature

• Ability to learn and be competent in CSI, the Membership Management Software application.

• Basic knowledge with Microsoft Word and Excel.

• Comprehensive understanding of programs offered through the Fitness, Wellness, and Recreation Department

• Proper phone etiquette

• CPR/AED/First Aid certification required within 30 days of hire

Primary Responsibilities

1.Eccles HWAC Membership Management

• Membership management (adding/editing new members, point of sale, member check in)

• Equipment Check Out

• ID Card production

• Class/program registration

• Complete administrative projects as assigned

2.Working Relationships

• There are generally two (2) Reception Attendants working simultaneously.

• Reception Attendants are part of the FWRD Team which includes multiple student employee positions.

• The Center is open at 6 am and closes at 10 pm so based on availability shifts may include early morning, late night, or weekend hours.

3.Learning Outcomes

• Student Employees in the role of Reception Attendant will be able to take away the following skills from working in this position:

• Customer Service

• Critical Thinking

• Communication Skills

• Teamwork
  4.Functional Exposure

• Functional Exposure are systems, programs, other areas of campus, or off campus organizations that this role will have exposure to:

• CSI Membership Management System

• Microsoft Word and Excel

• Microsoft Teams

• Knowledgeable about Athletics and Outdoor Programs since we share the same space

• Campus Events due to our location - everyone comes to HWAC to ask questions

• Other FWRD Employee Positions

• Other FWRD Programs

• Other Student Wellbeing and Support Programs and Services

• Athletic Programs

Both a Cover Letter and a Resume are required to apply

Diversity and Inclusion

Promote an Inclusive Westminster through demonstration of the commitments include in the Westminster University Diversity Statement. Participate in developmental activities to increase understanding and awareness of issues related diversity, equity and Inclusion both individually and as related to my filed of work, profession or discipline.