Skyport Experience Agent

Landmark Aviation New York , NY 10007

Posted 2 months ago

About the Role

We're looking for a Skyport Experience Agent to support the day-to-day operations of Skyport locations with central officing at New York, NY at 636 West 28th St. We're looking for an experienced agent who operates with a customer-first mentality. In this role, you will play a pivotal role in ensuring Uber customers have a great multi-modal journey. This is a one of a kind opportunity to work with a top-notch Operations team and build the Uber business of the future from the ground up.

What You'll Do

  • Be the main point of contact for riders in the terminal

  • Greet riders, and explain the terminal process

  • Manage the flight manifest & performance planning

  • Support the daily operations through operational oversight

  • Handle customer questions & escalations

  • Recommend improvements to Skyport processes

  • Maintain full situational awareness of what customers need to be where at what time

About the Team

The Uber Elevate operations team focuses on building strategies, capabilities, and execution plans that will be used at scale for Uber Air, Ubers aerial ridesharing network. Because of the new, unique nature of our business, our team must deliver a customer experience with unprecedented attention to detail in order to manifest a safe, magical, and stress-free experience.

What You'll Need

  • At least one year of relevant experience

  • Demonstrated background in solving complex customer problems

  • Outstanding interpersonal and communication skills

  • Experience in a fast-paced environment

Bonus Points if

  • You have previous aviation experience

  • You have three years of relevant experience

  • You have a Bachelor's Degree

  • Analytical skills or understanding, major plus!

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Skyport Experience Agent

BBA Aviation

Posted 2 months ago

VIEW JOBS 2/25/2020 12:00:00 AM 2020-05-25T00:00 About the Role We're looking for a Skyport Experience Agent to support the day-to-day operations of Skyport locations with central officing at New York, NY at 636 West 28th St. We're looking for an experienced agent who operates with a customer-first mentality. In this role, you will play a pivotal role in ensuring Uber customers have a great multi-modal journey. This is a one of a kind opportunity to work with a top-notch Operations team and build the Uber business of the future from the ground up. What You'll Do * Be the main point of contact for riders in the terminal * Greet riders, and explain the terminal process * Manage the flight manifest & performance planning * Support the daily operations through operational oversight * Handle customer questions & escalations * Recommend improvements to Skyport processes * Maintain full situational awareness of what customers need to be where at what time About the Team The Uber Elevate operations team focuses on building strategies, capabilities, and execution plans that will be used at scale for Uber Air, Ubers aerial ridesharing network. Because of the new, unique nature of our business, our team must deliver a customer experience with unprecedented attention to detail in order to manifest a safe, magical, and stress-free experience. What You'll Need * At least one year of relevant experience * Demonstrated background in solving complex customer problems * Outstanding interpersonal and communication skills * Experience in a fast-paced environment Bonus Points if * You have previous aviation experience * You have three years of relevant experience * You have a Bachelor's Degree * Analytical skills or understanding, major plus! BBA Aviation New York NY

Skyport Experience Agent

Landmark Aviation