Avanade helps customers realize results in a digital world through business technology solutions and managed services that combine insight, innovation and expertise focused on Microsoft technologies. Our people have helped thousands of organizations in all industries improve business agility, employee productivity and customer loyalty. Avanade combines the collective business, technical and industry expertise of its worldwide network of experts with the rigor of an industrialized delivery model to provide high quality solutions using proven and emerging technologies with flexible deployment models on premises, cloud-based or outsourced. Avanade, which is majority owned by Accenture, was founded in 2000 by Accenture LLP and Microsoft Corporation and has 21,000 professionals in more than 20 countries. Additional information can be found at
CMS (Cloud Managed Services) is an emerging Service Line and one of the fastest growing business groups for Avanade globally. The CMS business focuses in many core sets of managed services: Azure, Exchange, Skype for Business, SharePoint, SQL, Active Directory and a variety of different MDM platforms. All of these managed services are set up as pre-defined packages with multiple add-on and deployment options and support from 2 different network operations centers.
A System Engineer, designs, installs and configures server infrastructures, plans and implements enterprise technology infrastructures, designs network security and develops operations solutions to manage Microsoft and multi-vendor environments. This position works on projects of medium size and complexity. A System Engineer applies functional knowledge and technical expertise in the designing of systems to support customer needs. The position contributes to the repository of intellectual property.
This role will focus on delivery of TI solutions mainly in the area of collaboration services and infrastructure related managed services.
Years of Experience: 5+ years of experience with Lync and Skype for Business, in a support or consulting role.
Education: Minimum bachelor's degree preferably in Computer Science or Information Systems. Will consider related field (or equivalent) experience.
Certifications: Microsoft certifications like MCSE, MASTERS etc. 3rd party certifications such as Security+, CISSP, ITIL, etc.
Training/working experience in three of the following technologies, as well as strong acumen in the others:
Skype for Business
Windows Server 2012, 2012 R2 and 2016
Knowledge of PowerShell scripting language is a plus
Load Balancers, network gateways, switches and firewalls
VPNs, SIP Trunking, Voice over IP (VOIP), QoS
Voice Gateways, Sessions Border Controllers, SIP protocol and Survivable Branch Appliances
Knowledge of Unified Communications monitoring and diagnostic solutions like Nectar or Microsoft CQD
Working Experience as a Systems Engineer (or equivalent).
Active Directory and DNS
4+ years of consulting experience with 1-2 yrs supporting/implementing Microsoft Lync/SFB, Exchange, Active Directory services
Solid understanding (knowledgeable) of basic and intermediate Exchange administration, Active Directory, certificates (public and private PKI), DNS, TCP/IP and routing, SIP fundamentals
High level understanding of exchange server (with unified messaging)
Experience with admin/deployment/migration of a Lync environment
Great communication skills both verbal and written skills to develop technical documentation and presentations
Demonstrated strong project delivery experience with regard to estimates, planning and deliverables using project management methodologies
Demonstrated successful proposal experience including developing and presenting technical requirements based on business requirements
Demonstrated ability to understand a customer's needs and articulate technologies to business stakeholders. Includes developing current and future state assessments/designs that address business requirements and best practices.
Strong technical troubleshooting and analytical skills
Ability to automate/script network deployments strongly desired (Perl, C sharp, PowerShell etc)
Work with clients to develop high-level collaboration strategies
Organize project work into client presentations outlining findings and recommendations.
Plan, organize, and deliver collaboration infrastructures and voice solutions (Hands-on engineering, configuration, testing, operations support)
Project management activities including work planning, status reporting, client relationship management, and project financial management.
Develop or contribute to internal white papers and knowledge capital on collaboration technology topics
Deliver in all project stages
Contribute to Sales and Marketing, Asset Development and Harvesting focus areas
Scope of Work
Autonomy and Decision Making: Operates independently within defined guidelines, but with supervisor guidance available; Makes a variety of decisions, some complex in nature, affecting own work
Daily Work: Knowledge and expertise - Focuses on learning new skill and opportunities for specialization (industry, solution). Contributes to defining goals and policies for their area of work and is responsible for achieving defined targets
Impact & Contribution to Business: Works independently to achieve objectives and deliver results that impact the success of the whole team; Peer reviews the work of others; Collaborates across teams and departments; Responsible for own performance - minimal supervision required; Manages own time and organizes own workload on a daily and weekly basis
Monitors, evaluates, seeks and provides feedback on the performance and outputs of team members
Identifies, coaches and develops key talent on own team, readily sharing skills, knowledge and information with colleagues
Avanade Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status
Additional Area, Region or Service Line specific requirements:
Requisition ID - 55151
Avanade is the leading provider of innovative digital and cloud-enabling services, business solutions and design-led experiences, delivered through the power of people and the Microsoft ecosystem. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation and has 30,000 professionals in 24 countries. Visit us at
Category: Delivery Management
Avanade Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.
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