Accenture Inc Chicago , IL 60602
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions underpinned by the world's largest delivery network Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders.
With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.
IT Operations professionals support infrastructure operations and/or manage delivery for IT production systems and services based on operational requirements and service agreements.
The Skype for Business and Microsoft Teams Engineer will be responsible for providing technical and process guidance for all Skype for Business and Microsoft Teams technologies and capabilities for Accenture CIO.
This includes but is not limited to Skype for Business, Microsoft Teams, Unified Messaging, disaster recovery, VoIP, audio and video conferencing, and monitoring and reporting. The candidate will also be involved in advanced troubleshooting of operational issues and the testing of patches and workstations to verify that the Skype for Business and Microsoft Teams services will remain stable.
The candidate, along with the Skype and Teams Lead and the engineering manager, will help set the direction for Accenture's Skype for Business and Microsoft Teams services, work to deploy to new functionality, roll-out services, create technical documentation and procedures, train the delivery center administrators (day-to-day admins), and be involved in troubleshooting issues.
A professional at this position level within Accenture has the following responsibilities:
Adapts existing methods and procedures to create possible alternative solutions to moderately complex problems;
Understands the strategic direction set by senior management as it relates to team goals;
Uses considerable judgment to determine solution and seeks guidance on complex problems;
Primary upward interaction is with direct supervisor. May interact with peers and/or management levels at a client and/or within Accenture;
Determines methods and procedures on new assignments with guidance;
Decisions often impact the team in which they reside;
Manages small teams and/or work efforts (if in an individual contributor role) at a client or within Accenture.