The Ski & Snowboard Schools Reservationist has plenty of opportunity to take advantage of all the extras that Aspen Skiing Company offers employees, such as free ski lessons and mid-day ski breaks but participation is not necessary for the position! If you appreciate variety in your job, working indoors, and having fun with your team in a fast-paced environment, this job is for you! Learn more about our Ski and Snowboard School jobs here
Ski & Snowboard Schools Reservationist provides sales and administrative support to the Ski and Snowboard Schools while providing exceptional customer service for both employees and guests in a fast-paced, rapidly evolving environment. Ski & Snowboard Schools Reservationist exercises professional conduct at all times and supports positive rapport with guests and employees alike.
Essential Job Functions
Sell products and services including lift tickets, season passes, lessons, equipment rentals, summer kid's camp and other seasonal on-mountain activities with a focus on Ski and Snowboard School products
Completes group and private lesson payroll audits along with daily reconciliation
Assist with ski and snowboard instructor scheduling, group class rostering, private lesson assignments
Sell bus passes and provide sales and ticketing support to employees
Knowledgeable of all products and services and remain current on all programs, policies and departmental/mountain events.
Promote the school and instructor team to our guests by providing detailed and accurate information on all Ski & Snowboard School products, up-sell and cross sell effectively
Employ professional sales techniques to drive conversations with guests
Research, troubleshoot, and support solutions for all issues by providing necessary information to coordinators and managers when needed
Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments
Communicate clearly with regard to all sales and inquiries in all forms; written, in-person and over the telephone
To perform the job successfully, an individual should demonstrate the following competencies:
High School Diploma or equivalent required
Must be fluent in English. Knowledge of other languages is helpful.
Must be proficient at Microsoft Outlook, Word and Excel with ability to learn internal systems
Be able to type minimum 50 WPM
Experience communicating effectively via phone, e-mail, and face to face
While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually loud.
The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.
A physical assessment (Work Ready) is required for certain positions.
Skiing or Snowboarding is required for certain positions.
Aspen Skiing Company, L.L.C.