Ski &Snowboard School Reservationist - All Mountains - Winter 2019-20

Aspen Skiing Company, L.L.C. Aspen , CO 81612

Posted 5 months ago

The Ski & Snowboard Schools Reservationist has plenty of opportunity to take advantage of all the extras that Aspen Skiing Company offers employees, such as free ski lessons and mid-day ski breaks but participation is not necessary for the position! If you appreciate variety in your job, working indoors, and having fun with your team in a fast-paced environment, this job is for you! Learn more about our Ski and Snowboard School jobs here

Summary

Ski & Snowboard Schools Reservationist provides sales and administrative support to the Ski and Snowboard Schools while providing exceptional customer service for both employees and guests in a fast-paced, rapidly evolving environment. Ski & Snowboard Schools Reservationist exercises professional conduct at all times and supports positive rapport with guests and employees alike.

Essential Job Functions

  • Sell products and services including lift tickets, season passes, lessons, equipment rentals, summer kid's camp and other seasonal on-mountain activities with a focus on Ski and Snowboard School products

  • Completes group and private lesson payroll audits along with daily reconciliation

  • Assist with ski and snowboard instructor scheduling, group class rostering, private lesson assignments

  • Sell bus passes and provide sales and ticketing support to employees

  • Knowledgeable of all products and services and remain current on all programs, policies and departmental/mountain events.

  • Promote the school and instructor team to our guests by providing detailed and accurate information on all Ski & Snowboard School products, up-sell and cross sell effectively

  • Employ professional sales techniques to drive conversations with guests

  • Research, troubleshoot, and support solutions for all issues by providing necessary information to coordinators and managers when needed

  • Develops relationships with key personnel to help facilitate effective cross-communication between relevant departments

  • Communicate clearly with regard to all sales and inquiries in all forms; written, in-person and over the telephone

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

  • Customer Service
  • Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.
  • Oral Communication
  • Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills.
  • Team Work
  • Contributes to building a positive team spirit; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
  • Written Communication
  • Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information.
  • Organizational Support
  • Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values.

Qualifications

  • High School Diploma or equivalent required

  • Must be fluent in English. Knowledge of other languages is helpful.

  • Must be proficient at Microsoft Outlook, Word and Excel with ability to learn internal systems

  • Be able to type minimum 50 WPM

  • Experience communicating effectively via phone, e-mail, and face to face

Work Environment

While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions. The noise level in the work environment is usually loud.

Physical Demands

The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to stand. The employee is occasionally required to walk and stoop, kneel, crouch, or crawl.

A physical assessment (Work Ready) is required for certain positions.

Skiing or Snowboarding is required for certain positions.


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Ski &Snowboard School Reservationist - All Mountains - Winter 2019-20

Aspen Skiing Company, L.L.C.