Siteops Data Center Production Operations Engineer

Greater Kudu LLC (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect.

Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click "Apply to Job" online on this web page.

SiteOps Data Center Production Operations Engineer Responsibilities

• Perform deep dives and analyze complex technical issues within the data center, ranging from automated tooling to hardware failures and network issues.

Work as a technical lead with cross-functional teams on large scale data center projects and initiatives.

Provide cross data center support and identify potentially larger issues, displaying effective communication when something is identified.

Work with internal hardware teams and vendors to help resolve complex technical issues, maintain high hardware quality levels and influence future design to ensure ease of serviceability.

Understand/analyze issues and be able to update and develop scripts and smaller sets of software.

Use data to drive maximum server fleet up-time and utilization rates, by understanding hardware failure rates and SLAs to customers.

Identify trends and systemic issues in the fleet and drive resolution.

Mentor team members to evaluate and identify better ways to resolve issues and define updates to tools and processes.

Provide guidance and mentor technical leads and the go-to technical resource for management.

Build cross functional relationships and have the ability to influence policies and procedures to improve global data center operations.

Participate in an on-call rotation.

Minimum Qualifications

• Requires a Bachelor's degree in Information Technology Management, Computer Science or a related field, and 6 months of experience in job offered or in a technical-related occupation. OR Employer will accept 30 months of work experience in job offered or in a technical-related occupation.
  
  Any suitable combination of education, training, or experience is acceptable. Experience must include 6 months of experience in the following:

Cloud-based file sharing services including Dropbox, OneDrive, or iCloud

Support and troubleshooting Windows & Mac OS platforms (Mac OSX 11+ and Windows 10)

Experience with prioritization of time sensitive problems and escalations within corporate environments

Leveraging knowledge of business applications to influence service owner priorities to affect change

Supporting enterprise infrastructure areas including Networking, Active Directory, LDAP, DB fundamentals, and backup/storage

Providing remote support with customer service and interaction skills

Setup and configuration of end-user desktop and laptop computer hardware, software, printers, phones, cell phones, and peripherals

Working with a ticketing system including Asana, Remedy, or ServiceNow

Locations

About Meta

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect.

Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today-beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is committed to providing reasonable support (called accommodations) in our recruiting processes for candidates with disabilities, long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support. If you need support, please reach out to accommodations-ext@fb.com.

$110,635/year to $146,080/year + bonus + equity + benefits

Individual pay is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base salary only, and do not include bonus, equity or sales incentives, if applicable.

In addition to base salary, Meta offers benefits. Learn more about benefits at Meta.