Job ID :
US - California - San Francisco
When you're part of the team at Thermo Fisher Scientific, you'll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you'll be supported in achieving your career goals.
This position is focused on service delivery excellence for UnityTM Lab Services. Specific activities relative to the job function could include: Dock Management (Shipping & Receiving) and Mail Services. This position will utilize the systems and applications relevant to the job function, such as: SAP and the Microsoft Office suite. Strong communication skills are required.
Shipments, including packing of samples, dangerous goods and palletized freight, domestic and international.
Receiving, unloading and processing of incoming packages.
Deliver inbound freight or packages to various locations throughout site.
Work with end-user to coordinate shipments and deliveries.
Mail Sorting, Mail Pick Up and Delivery.
Drive Company truck between Post Offices and site.
Follow procedures as outlined by Best Practices, SOP's & Work Instructions.
Take direction from Site Supervisor/Manager (and Team Lead) regarding daily activities.
Communicate with Supervisor any customer issues or potential problems.
Embrace Practical Process Improvement (PPI) methodologies.
Positively represent Thermo Fisher Scientific at all times throughout customer locations.
Capture monthly metrics as determined by Supervisor.
Maintain Shipping and Receiving supplies.
Daily use of power industrial vehicles, such as electric pallet jacks, forklift and walkie-stacker.
Strong attention to detail in safety protocols.
Must possess a High School Diploma or GED.
Must have 2-5 years of progressive relevant experience.
Valid Driver's License required.
Demonstrate verbal, written and presentation skills.
Display a high level of confidentiality for both customer and Thermo Fisher Scientific.
Proven excellence in customer service skills.
Detail oriented, problem solver, promote team environment.
Computer/software skills (Outlook, Excel, Word, PowerPoint).
Experience in laboratory setting preferred.
Working knowledge of UPS and FedEx shipping systems
Shipping experience (Domestic and International)
Operation of Postage Machines (i.e. Pitney Bowes)
Hazardous material handling
49 CFR/IATA certification
Non-Negotiable Hiring Criteria:
Must possess a strong desire to serve the customer and the interpersonal skills to deal with various levels of personnel at the customer site.
Must deliver excellent customer service to include maintaining a professional appearance at all times.
Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.
Must possess the organizational skills to multi-task and meet deadlines as needed.
Must be proficient with a computer and the Microsoft Office Suite software.
Have demonstrated initiative in previous work experience.
Expanded tactical thinking that considers the impact on the broader organization.
Must possess a high level of communication skills to provide guidance to others in performing the work, to effectively present information and respond to questions or customer service requests and interact with various levels of the customer's organization.
Must be able to provide suggestions for corrective action and preventive customer service.
Work primarily at customer locations, in office environment to include cubicles and/or in and around shipping/receiving docks, stock rooms, storage locations and laboratory environments.
May be required to work independently at customer location.
Extensive walking may be required.
May pass through areas where chemical based allergens may be in use (such as penicillin, tetracycline, etc).
Must be able to lift, push and/or pull 30-40 pounds consistently; may be required to lift 50 lbs.
Must be able to use material handling equipment such as push carts and pallet jacks.
Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets and/or safety gloves.
Must be willing to work hours required to get the job done.
At Thermo Fisher Scientific, each one of our 70,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthier, cleaner and safer.
If you are an individual with a disability who requires reasonable accommodation to complete any part of our application process, click here for further assistance.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.
Thermo Fisher Scientific Inc.