We're a Little Different
Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.
At Mercy, we believe in careers that match the unique gifts of unique individuals - careers that not only make the most of your skills and talents, but also your heart. Join us and discover why Modern Healthcare Magazine named us in its "Top 100 Places to Work."
The Service Center Technician is responsible for Level 1 support of all Mercy owned desktop hardware installation, maintenance, peripherals (monitors, scanners, handheld devices, etc.) and network equipment. Duties also include asset and inventory management, routine audits, and software support. The primary function is to fulfill customer requests, resolve customer technical problems and respond to customer questions in a quality and timely manner to ensure ongoing effectiveness of the desktop computing environment.
Associates degree in Computer Science, Information Systems, or other two- or four-year degree with significant IT experience OR equivalent experience.
Demonstrated ability to work in a complex networking and information technology environment.
Basic knowledge of:
Microsoft System Center Configuration Manager (SCCM)
Microsoft Office Products
Microsoft Active Directory
Microsoft file systems (structure, rights, etc.)
Application delivery methods
Scripting (GUI and command line)
Windows operating systems
Microsoft based system security
Workstation hardware platforms
Network topologies and protocols
Ability to work alone and with a team.
Logic based troubleshooting skills.
Advanced hardware troubleshooting skills.
Excellent communication skills, both verbal and written.
Ability to travel locally as required.
Willingness to devote time to personal and professional development.
Willingness to work outside normal business hours as required to complete projects or moves.
Familiar with various technology support tools (e.g., problem management/problem tracking, network monitoring devices)
Ability to troubleshoot and resolve technical support questions of customers.
Knowledge of networking, internal applications, voice and data communications.
Bachelor's Degree in Computer Science or Information Systems (or equivalent experience)
Three years' experience in a large healthcare system.
Dell Desktop Hardware Certification
We Offer Great Benefits:
Day-one comprehensive health, vision and dental coverage, PTO, tuition reimbursement and employer-matched retirement funds are just a few of the great benefits offered to eligible co-workers, including those working 48 hours or more per pay period!
We're bringing to life a healing ministry through compassionate care.
At Mercy, our supportive community will be behind you every step of your day, especially the tough ones. You will have opportunities to pioneer new models of care and transform the health care experience through advanced technology and innovative procedures. We're expanding to help our communities grow. Join us and be a part of it all.
What Makes You a Good Match for Mercy?
Compassion and professionalism go hand-in-hand with us. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision. We're also collaborative and unafraid to do a little extra to deliver excellent care - that's just part of our commitment. If that sounds like a good fit for you, we encourage you to apply.
Mercy has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.