MedAvante-ProPhase (MA-PP) , a member of the WIRB-Copernicus Group, is a global provider of specialty solutions in clinical trials. Our goal is to optimize the selection, use, and analysis of behavioral endpoints to mitigate trial risk and maximize the likelihood of study success. Through collaboration and evidence-based innovation, we work to transform measurement science in clinical trials and improve outcomes for all stakeholders. Our services support all measurement-related activities in clinical trials and include eCOA and Endpoint Surveillance, Rater Qualification and Training, and Study Start-Up Support. By partnering with Sponsors, CROs and sites, and using a risk-based approach, we deliver services that are highly customized to study needs and adapted regionally for global trials.
The Site Services Coordinator provides project support related to site management, according to MedAvante - ProPhase SOPs and GCP. The successful incumbent provides exceptional customer service and internal project support across Independent Rating Review service offerings.
Provides real-time assistance in scheduling study visits with clinical trial sites using online scheduling tool or manual process.
Coordinate remote interviews with MA-PP clinicians.
Ensure timely submission of documentation, and troubleshoot and/or escalate technical issues impacting the submission of documentation in a timely manner.
Maintains a positive relationship with internal departments, trial sites and MA-PP clinicians while effectively communicating relevant information and project details in a clear and timely manner
Tracks issues and resolutions through issue tracking system.
Serve as a subject matter expert on our internal systems to support MA-PP clinicians, investigative sites and project activities
May be required to enter clinical assessment data points into one or more systems.
Ability to work flexible hours to provide support on a global basis as needed.
Ability to work on call, holidays and weekends as needed