ATS Peoria , IL 61601
Advanced Technology Services (ATS) grew out of the need for American business to remain competitive in a rapidly changing global economy. ATS has grown into a leading supplier of outsourced factory maintenance, industrial component repair and IT services for top Fortune 500 companies.
ATS has improved the performance for the world's most sophisticated companies, and we owe our success to our employees. Your time and your knowledge are important - make the most of both. At ATS, we've continually empowered our employees to develop their skills and advance in their careers. It's our philosophy, along with our uncompromising commitment to customer satisfaction that has made ATS a success and a great place to work.
ATS has an immediate opening for a Site Service Representative.
This individual will be responsible for managing the customers' repairable parts program.
Responsibilities will include:
Serving as the primary interface between the company and the customer at the site
Identifying and implementing processes to manage the customers' repairable parts program
Providing on-site customer service to meet the needs of the customers and other internal departments
Identifying and developing opportunities to grow and expand ATS service with the customer
Expediting and following up on orders with both internal and external suppliers
Scheduling, dispatching, and tracking repair activity from inception to close on scheduling software
Providing internal and external customer inventory support as needed
Picking up and/or disbursing inventory, equipment, and parts
Tracking repair cost and savings
Documenting activity in appropriate reporting format, including 3-up and/or 4-up charts
Tracking and capturing of warranty claims
Creating, organizing, and maintaining a warranty claims database
High School Diploma or GED
Previous experience working in a factory environment
Strong customer service skills
Basic sales and persuasion skills
Ability to recognize part numbers and to distinguish among different types of parts on a basic level
Proficiency with computers and basic inventory/maintenance applications
Familiarity with process improvement methodologies, such as Six Sigma or Lean
ATS offers a competitive salary and benefits program which includes:
Prescription drug program
401(k) with company match
Flexible spending account
ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.