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Site Service Representative

Expired Job

ATS Peoria , IL 61601

Posted 2 months ago

Advanced Technology Services (ATS) grew out of the need for American business to remain competitive in a rapidly changing global economy. ATS has grown into a leading supplier of outsourced factory maintenance, industrial component repair and IT services for top Fortune 500 companies.

ATS has improved the performance for the world's most sophisticated companies, and we owe our success to our employees. Your time and your knowledge are important - make the most of both. At ATS, we've continually empowered our employees to develop their skills and advance in their careers. It's our philosophy, along with our uncompromising commitment to customer satisfaction that has made ATS a success and a great place to work.

ATS has an immediate opening for a Site Service Representative.

This individual will be responsible for managing the customers' repairable parts program.

Responsibilities will include:

  • Serving as the primary interface between the company and the customer at the site

  • Identifying and implementing processes to manage the customers' repairable parts program

  • Providing on-site customer service to meet the needs of the customers and other internal departments

  • Identifying and developing opportunities to grow and expand ATS service with the customer

  • Expediting and following up on orders with both internal and external suppliers

  • Scheduling, dispatching, and tracking repair activity from inception to close on scheduling software

  • Providing internal and external customer inventory support as needed

  • Picking up and/or disbursing inventory, equipment, and parts

  • Tracking repair cost and savings

  • Documenting activity in appropriate reporting format, including 3-up and/or 4-up charts

  • Tracking and capturing of warranty claims

  • Creating, organizing, and maintaining a warranty claims database

  • High School Diploma or GED

  • Previous experience working in a factory environment

  • Strong customer service skills

  • Basic sales and persuasion skills

  • Ability to recognize part numbers and to distinguish among different types of parts on a basic level

  • Proficiency with computers and basic inventory/maintenance applications

  • Familiarity with process improvement methodologies, such as Six Sigma or Lean

ATS offers a competitive salary and benefits program which includes:

  • Medical/dental plans

  • Prescription drug program

  • Vision plan

  • 401(k) with company match

  • Tuition reimbursement

  • Flexible spending account

ATS is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.

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Site Service Representative

Expired Job