Site Reliability Engineering Manager

About the Role

At NinjaOne we are passionate about building unified IT solutions that simplify the way IT organizations work. We are currently looking for a Site Reliability Engineering Manager to join our Platform Engineering team and help us scale our products to millions of end-users. You will have the opportunity to build the SRE team from the ground up as we look to establish this new function in our organization. We are looking for individuals with a passion for automation and observability, ensuring the quality and availability of our services.

Location - We are flexible on remote working from home, if you are located in the USA and in one of the following states - TX, FL, CA, NC, GA, CT, ME, KS, CO, NJ or VA.  We have physical offices in Austin, TX and Tampa, FL, if you prefer a hybrid option. 

What You’ll be Doing

• Manage, mentor and grow the Site Reliability Engineering team here at NinjaOne 

• Collaborate with service owners to establish SLO to ensure SLA’s 

• Provide insight on platform SLI to stakeholders through reporting and observability tools 

• Help refine and mature our Incident response and 24x7 on-call support processes 

• Ensure best-practice and security-minded architecture by influencing design decisions  

• Create and maintain technical documentation and SOP’s and other business processes 

About You

• 5+ years' experience of Software Engineering or Site Reliability Engineering  

• 3+ years' experience managing or leading teams 

• Advanced or expert level Linux administration, scripting, and troubleshooting 

• Hands-on experience with CI/CD and SDLC (Software Development Life Cycle) processes 

• Passionate about automation, security, and self-service 

• Experience with cloud providers AWS (Amazon Web Services), GCP and/or Azure) 

• Experience with cloud automation and infrastructure-as-code, including Terraform, CloudFormation, Helm and Ansible 

• Experience with containers, Kubernetes and distributed microservice architectures 

• Polished communication skills, both verbal and written. 

• You align with the demonstrated values that have made Ninja great: Curiosity, Integrity, Kindness, Humility, Innovation, and are committed to reinforcing and growing this mindset on your teams

About Us 

NinjaOne automates the hardest parts of IT, empowering more than 17,000 IT teams with visibility, security, and control over all endpoints. The NinjaOne platform is proven to increase productivity, while reducing risk and IT costs. NinjaOne is consistently ranked #1 for its world-class support and is the top-rated software on G2 in seven categories including endpoint management, remote monitoring and management, and patch management.

What You’ll Love 

We are a collaborative, kind, and curious community. 

We honor your flexibility needs with full-time work that is fully remote.

We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.

We help you prepare for your financial future with our 401(k) plan.

We prioritize your work-life balance with our unlimited PTO.

We reward your work with opportunity for growth and advancement.

Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to location, market demands, experience, job-related knowledge, and skills. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage and PTO.

#LI-SP1

#BI-Remote 

#BI-Hybrid