Site Reliability Engineer - 2056

Sugar CRM Minneapolis , MN 55415

Posted 3 weeks ago

About SugarCRM, Inc.

SugarCRM is a customer experience leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journey. This enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyalty. Our easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-adding activities that create customers for life.

Where do you fit?

To join our growing team, SugarCRM is currently seeking an experienced Site Reliability Engineer. This role can be based in one of our U.S.-based offices or remote.

Impact you will make in the role:

  • Manage applications in a CentOS Linux-based environment

  • Build repeatable infrastructures with Ansible

  • Develop and execute plans for rolling out new technologies rapidly

  • Improve monitoring infrastructure, build out data aggregation and alerting rules

  • Work closely with engineering to build scalable solutions

  • Triage tickets raised by our support organization and implement fixes

  • Support our private and public cloud environments and customers

  • Mentor other members of the Operations team

  • Participate in an on-call rotation

Expertise you will bring in:

  • BA/BS in Computer Science with Network Engineering or Information Systems emphasis, or equivalent work experience

  • Extensive knowledge with container orchestration technologies including Docker and Kubernetes

  • 6+ years experience in an Operations or Systems Administration role

  • Superior Unix administration skills

  • Extensive knowledge of common Internet Protocols

  • Extensive knowledge of TCP/IP

  • Experience with virtualization and cloud technologies

  • Hardware management, network switch and router administration experience

  • Experience with Apache, MySQL, and PHP in a production environment at scale

  • Strong knowledge of version control systems and hands-on experience with Git

  • Experience with writing code around infrastructure automation

  • Understanding of how to architect and implement highly available, scalable, and secure network in multiple cloud environments

  • Strong affinity and experience in working with continuous deployment and continuous integration environments

  • An understanding around micro-service architectures and the complexities around their deployments

  • Extensive programming experience in PHP, Ruby, Python, and Shell

  • Full stack troubleshooting and instrumentation experience

  • Extensive experience with IT automation technologies like Puppet, Salt, Chef, or Ansible

  • Experience with data aggregation, alerting, and reporting and supporting technologies such as Sensu and Graphite

Nice to haves:

  • Experience in an on-call rotation

  • Experience with Elastic Search or Apache Solr

  • Experience with Spinnaker and/or other CI/CD tools

  • Previous experience as a mentor or advisor

  • Current contributor to open source projects (a Github account you can link us to would be ideal)

Location: Cupertino, CA., Raleigh NC., Atlanta, GA, Orlando, FL, or Remote, U.S.

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring, innovative work, we have some great benefits and perks:

  • Competitive salaries

  • Excellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k) match

  • Unlimited Paid Time Off

  • Wellness Reimbursement Program

  • Onsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and more

  • Career & Personal Development Program multi-platform

  • New Hire Onboarding for all new employees worldwide

  • Regular social events

  • Ownership is the greatest self-identity at SugarCRM - you are making an impact now

  • We are a merit-based company - many opportunities to learn, excel and grow your career

Note to Recruiters and Placement Agencies: SugarCRM does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any SugarCRM employee. SugarCRM will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of SugarCRM and will be processed accordingly.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Site Reliability Engineer

SPS Commerce, Inc.

Posted 6 days ago

VIEW JOBS 8/16/2019 12:00:00 AM 2019-11-14T00:00 Description SPS Commerce is seeking a Site Reliability Engineer who will partner with development to deliver market leading products and services. The (SRE) team is responsible for delivering highly available platform services and deployment automation that empower our product engineering teams with services that are secure, reliable, cost effective, and foster a high rate of velocity. Does this sound like you? * You make a personal investment and take pride in the work you do as an engineer. The motivation to do better is rooted deep in your DNA and it needs no invitation to show up. * You have a passion for DevOps and you approach technology operations problems like they're software problems - and you apply software engineering approaches to resolution. * You work collaboratively - you know that success is seldom the result of one person or one team. It takes a village to craft a highly reliable, secure and fast platform. Why Join SPS? * We have proven that we know what it takes to not only be successful, but to be an industry leader. We can boast over 17+ years of consecutive quarter over quarter growth. That growth translates to continuous investment in our people, process and technology. * Our tech teams are built from the ground up by tech enthusiasts; from leadership to individual contributor, our team members often have side projects and/or are highly involved in the local tech community. * We're not afraid to take risks and break the status quo - we must continuously adapt, and are expected to lead, in an industry that is going through huge transformation and disruption. The Day-to-Day * Maintain highly available, secure, and cost-effective container orchestration platforms such as Kubernetes and ECS * Engineer Continuous Integration & Continuous Delivery (CI/CD) solutions that simplify and improve software deployments to enable high velocity for our Product Engineering partners. * Develop robust monitoring and observability services and patterns to consistently improve the team's ability to identify, react, respond, and recover from complex failures. * Collaborate with Technology Engineering, Development, and Product Management to help develop, scale, and improve production systems and services * Partner with service teams to provide appropriate documentation, cross-training, architecture planning, capacity management, and recommendations for future state * Engineer technical solutions to prevent or reduce the frequency of failures, but ensure that we have effective coping strategies when there is a failure. What experience and skills do I need? * Bachelor's Degree or equivalent years of experience * 2 or more years of experience professional software engineering * Strong DevOps mindset * Experience administering Linux * Experience participating in Agile development methodology and task execution * Experience with immutable and scalable infrastructure (infrastructure as code concepts) * Demonstrated understanding of various identity and authorization systems Options SPS Commerce, Inc. Minneapolis MN

Site Reliability Engineer - 2056

Sugar CRM