Site Reliability Engineer - 2056

Sugar CRM Denver , CO 80208

Posted 3 weeks ago

About SugarCRM, Inc.

SugarCRM is a customer experience leader enabling businesses to create profitable customer relationships by delivering highly relevant, personalized experiences throughout the customer journey. We empower companies to strengthen existing customer relationships, create new ones through actionable insights and intelligent automation and better understand the customer at every stage of the journey. This enables businesses to accelerate demand generation, grow revenue, deliver superior customer care and increase loyalty. Our easy-to-use, intuitive platform makes customer experience easy and accessible for everyone, allowing marketing, sales and services professionals to focus on high-impact, value-adding activities that create customers for life.

Where do you fit?

To join our growing team, SugarCRM is currently seeking an experienced Site Reliability Engineer. This role can be based in one of our U.S.-based offices or remote.

Impact you will make in the role:

  • Manage applications in a CentOS Linux-based environment

  • Build repeatable infrastructures with Ansible

  • Develop and execute plans for rolling out new technologies rapidly

  • Improve monitoring infrastructure, build out data aggregation and alerting rules

  • Work closely with engineering to build scalable solutions

  • Triage tickets raised by our support organization and implement fixes

  • Support our private and public cloud environments and customers

  • Mentor other members of the Operations team

  • Participate in an on-call rotation

Expertise you will bring in:

  • BA/BS in Computer Science with Network Engineering or Information Systems emphasis, or equivalent work experience

  • Extensive knowledge with container orchestration technologies including Docker and Kubernetes

  • 6+ years experience in an Operations or Systems Administration role

  • Superior Unix administration skills

  • Extensive knowledge of common Internet Protocols

  • Extensive knowledge of TCP/IP

  • Experience with virtualization and cloud technologies

  • Hardware management, network switch and router administration experience

  • Experience with Apache, MySQL, and PHP in a production environment at scale

  • Strong knowledge of version control systems and hands-on experience with Git

  • Experience with writing code around infrastructure automation

  • Understanding of how to architect and implement highly available, scalable, and secure network in multiple cloud environments

  • Strong affinity and experience in working with continuous deployment and continuous integration environments

  • An understanding around micro-service architectures and the complexities around their deployments

  • Extensive programming experience in PHP, Ruby, Python, and Shell

  • Full stack troubleshooting and instrumentation experience

  • Extensive experience with IT automation technologies like Puppet, Salt, Chef, or Ansible

  • Experience with data aggregation, alerting, and reporting and supporting technologies such as Sensu and Graphite

Nice to haves:

  • Experience in an on-call rotation

  • Experience with Elastic Search or Apache Solr

  • Experience with Spinnaker and/or other CI/CD tools

  • Previous experience as a mentor or advisor

  • Current contributor to open source projects (a Github account you can link us to would be ideal)

Location: Cupertino, CA., Raleigh NC., Atlanta, GA, Orlando, FL, or Remote, U.S.

We are an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Benefits and Perks:

Beyond a stellar work environment, friendly people, and inspiring, innovative work, we have some great benefits and perks:

  • Competitive salaries

  • Excellent medical, dental and vision coverage for you and your family, along with other benefit plans like 401(k) match

  • Unlimited Paid Time Off

  • Wellness Reimbursement Program

  • Onsite Programs, depending on location, such as Dry Cleaning, Car Washes, Massage, Yoga, and more

  • Career & Personal Development Program multi-platform

  • New Hire Onboarding for all new employees worldwide

  • Regular social events

  • Ownership is the greatest self-identity at SugarCRM - you are making an impact now

  • We are a merit-based company - many opportunities to learn, excel and grow your career

Note to Recruiters and Placement Agencies: SugarCRM does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any SugarCRM employee. SugarCRM will not pay fees to any third-party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of SugarCRM and will be processed accordingly.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Site Reliability Engineer (EntryLevel)


Posted 1 week ago

VIEW JOBS 8/14/2019 12:00:00 AM 2019-11-12T00:00 We are looking for a passionate technologist to assure high availability and stability of our Vertafore products. The successful candidate must have a can-do attitude and competency in delivering innovative and practical solutions to achieve our technology and business objectives. This position reports up to the Development organization. Responsibilities: * Build knowledge on how the applications works, its underlying architecture, and data relationships. * Address support escalations from Customer Support and IT Operations teams. * Debug and correct application configurations, codes, database queries, and data to restore an incident. * Collaborate with the product owner and product manager for any solutions that required non-operational development engagement. * Apply reverse engineering to troubleshoot on the issue. * Automate support processes. * Automate and maintain deployment pipelines. * Deployment of hotfixes and ad hoc database changes to lower environments. Coordinate changes with IT Operations to production. * Collaborate with IT Operations and development team to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience. * Take ownership of root cause analysis to resolve problems permanently. * Create and maintain runbooks that outlined development support procedures. * Collaborate with others to innovate and implement solutions to optimize product and team performance. * Participate in projects as required. * Communicate solutions effectively to technical and non-technical teams. * Comply with standard processes and security policies when implementing solutions. * Be on call as required to respond to emergency escalation that required development engagement. Preferred Experience: * BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience. * Exposure to Microsoft Windows and Microsoft .NET frameworks. * Exposure in writing database queries on SQL Server or equivalent database platforms. * Coding and scripting skills such as programming using C#, PowerShell, Python, or other relevant languages. * Basic knowledge to navigate on Linux environment is preferred. * Candidate without Windows or Linux experience must demonstrate a keen interest and self-motivated to pick up new technology. * A fast learner. * A problem solver. * Ability to document procedures. * Able to meet deadlines. * Able to work in a team and fast tempo environment. * Good communication skills. Able to deliver the message effectively to a technical and non-technical audience. * Able to comply with processes and procedures. * Able to maintain professional composure in any situations. * Flexible in working extended hours on occasions or as required. * Exposure in the insurance industry is desired but not mandatory. Vertafore Denver CO

Site Reliability Engineer - 2056

Sugar CRM