Site Reliability Engineer

Rocket Mortgage, backed by Rocket Companies, means more opportunities for you to carve your own career path forward. From our desire to revolutionize the way people get mortgages to addressing challenges big or small with outside-the-box solutions, we're not your typical employer. We'll provide you with everything you need to make sure you're successful here.

As a Technology team member, you're empowered to make an impact, employ your entrepreneurial spirit and build a career customized by you because at Rocket, you can. We are creating digital products that solve life's most complex moments. You'll get the chance to shape the future of tech, have your voice heard, get ahead in your career and develop your skills. With a tech career here, there's no limit to what you can achieve.

Apply today to join a team that offers career growth, amazing benefits and the chance to work with leading industry professionals.

Minimum Qualifications

• 5 years of experience or equivalent expertise programming in multiple object-oriented or functional programming languages

• 3 years of experience with scripting languages, Infrastructure as Code (IaC) and configuration languages

• Undergraduate degree or equivalent experience in computer science, information technology or a related field

• Expertise building and deploying applications with Amazon Web Services (AWS), Google Cloud Platform (GCP), Microsoft Azure or across multiple on-premises data centers

• Expertise with containerization

• Experience with implementing improvements in areas such as maintainability, scalability, availability, extensibility and security

• Expertise with distributed tracing, application performance monitoring, diagnostic tooling and the golden signals

• Experience in applying distributed architecture design principles for high-performing, scalable software and services

• Experience maintaining, monitoring and recovering technical components, such as software applications, relational and non-relational databases, messaging systems and service-oriented architectures (SOA)

• Experience implementing, maintaining, and troubleshooting continuous integration/continuous delivery (CI/CD) tooling

• Working knowledge of information security best practices

• Ability to participate in a 24/7 on-call rotation for production support

Preferred Qualifications

• Professional-tier certification in AWS (Solutions Architect or DevOps Engineer), GCP (Cloud Architect or Cloud DevOps Engineer) or Microsoft Azure (DevOps Engineer Expert or Azure Solutions Architect Expert)

• Command of network protocols and theory, such as Transmission Control Protocol/Internet Protocol (TCP/IP), the Domain Name System (DNS), the Open Systems Interconnection (OSI) model and load balancing

• Experience improving platform resiliency, as well as incident response and resolution

• Conceptual, development and production support expertise with orchestration and abstraction platforms

• Expertise building and supporting production services for a large-scale Software-as-a-Service (SaaS) application

• Expertise facilitating technical/architectural deliberations and trade-off analyses for decisions that cross multiple domains

• Experience in a production multi-cloud architecture

Job Summary

As a Site Reliability Engineer (SRE) for Rocket Mortgage, you'll combine your operational systems experience with your software engineering knowledge to support the design, implementation, maintenance and enhancement of complex systems that span multiple services and applications. In this role, you'll work directly with engineering teams throughout all phases of the system lifecycle to maximize the reliability and security. You'll also provide advanced support for technical issues, responding across the technology stack and involving systems experts as needed. As a student of best practices for scalable and resilient systems, You'll contribute to the improvement of engineering practices in their assigned area.

Responsibilities

• Serve as technical lead for deep dives to identify solutions to prevent future incidents

• Troubleshoot production incidents that may span across multiple teams, services and code bases

• Maintain composure and focus on collaborative solutions during incidents and in blameless retrospectives

• Guide, measure and contribute to the relentless improvement of software development and operations

• Act as a thought leader in the iterative creation of fault-tolerant and scalable software

• Design with consideration of constraints and non-functional requirements (NFRs), such as availability, security and performance

• Collaborate across teams to manage security concerns and improve overall system security

• Stay informed of trends and changes in the broader technology landscape

• Mentor and support team members on any of the above responsibilities

Benefits and Perks

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We've got your back. Check out our full list of Benefits and Perks.

Who We Are

Rocket Companies is a Detroit-based company made up of businesses that provide simple, fast and trusted digital solutions for complex transactions. The name comes from our flagship business, now known as Rocket Mortgage, which was founded in 1985. Today, we're a publicly traded company involved in many different industries, including mortgages, fintech, real estate and more. We're insistently different in how we look at the world and are committed to an inclusive workplace where every voice is heard. We're passionate about the work we do, and it shows. We've been ranked #1 for Fortune's Best Large Workplaces in Financial Services and Insurance List in 2022, named #5 on People Magazine's Companies That Care List in 2022 and recognized as #7 on Fortune's list of the 100 Best Companies to Work For in 2022.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodation to qualified individuals with disabilities in accordance with state and federal law.