Site Reliability Engineer (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is hiring! We're seeking a Site Reliability Engineer to join our stellar team within our Investor Communications (ICS) division.

We are made up of high-performing teams that meet in person to learn and collaborate as needed. This role is considered hybrid, which means you'll be assigned to a Broadridge office and be required to be in an office 2x a week. office

Responsibilities

• You will participate with other senior members of staff to architect solutions in both our self-hosted data centers and our vendor hosted data centers.

• Perform support functions, where needed, to ensure the necessary services are provided and availability of the system is maintained in our 7x24 financial environment.

• Directly interact with business unit executives and project management teams to communicate operational status, key project status, and business value of services produced.

• Act as an escalation point for tier1 and tier2 monitoring and operations teams. React to alerts within the environment and be able to resolve or advance them in a timely manner.

• Provide clear communication/escalation/follow up and closure to business impacting events involving multiple Broadridge teams and external partners.

• Work on break/fix hands on Windows, AIX, and Linux platforms as well as interaction with external parties for critical issue or hardware / software support tickets

• Implement and co-ordinate the creation and enforcement of technical service procedures, policies, and manuals, maintaining excellent verbal & written communication

• Provide off-shift on call work as required as well as performing off shift weekend changes.

• Create and maintain documentations, procedures and turnover document for the supporting products.

• Work directly with the business partner and project management team to provide project status on a weekly basis

• Perform and participate annual system readiness, capacity planning and provide recommendation to ensure environment meets SLA.

Qualifications

• You have 5-7+ years' experience in Service delivery management related roles and/or functional leadership role for Systems Administration of AIX/Redhat Linux systems and Windows environment in a large-scale production environment

• Knowledgeable in Server administration features such as containers, Veritas Volume Manager, and Veritas Cluster Software

• Knowledgeable in Middleware Administration in Apache, Tomcat, and Websphere

• Working knowledge of Network Load balancing

• Knowledgeable in delivering highly scalable, highly resilient solutions

• Good knowledge of VMware virtualization products including but not limited to ESX, vSphere, and vMotion.

• Thorough knowledge of good server and system administration principles.

• Strong functional knowledge of core protocols such as TCP/IP, SSH, SMTP, LDAP, NFS and DNS.

• Ability to troubleshoot complex problems, providing root cause analysis and remediation to mitigate future risk with appropriate Technical and Operational staff to resolve issues.

• Container, Automation, and Cloud Knowledge a Plus

• Knowledge of DevOPS tools set: Chef, Jenkin, GIT, Terraform also a plus but not required.

• Knowledge of Datadog Monitoring

• Hands-on experienced with Amazon Web Services (AWS)

• Basic experience on Docker container images, tagging and labels.

• Basic experience with some RDBMS, Oracle, MySQL, PostgreSQL

• Redhat Certified System Admin (RHCSA) preferred

Benefits Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings

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Broadridge associates helped us envision our Connected Workplace - a work model that allows associates around the globe, dependent upon their role responsibilities, to take advantage of the benefits of both on-site and off-site work to support our clients, one another, and the communities where we live and work. Our Connected Workplace is grounded in the concept of FACS: Flexible, Accountable, Connected, and Supported, which is our commitment to our associates. FACS supports our strong culture and allows us to achieve business goals while supporting meaningful work-life integration for our associates.

We are dedicated to fostering a diverse, equitable, and inclusive environment and committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates can only do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates diversity in all its dimensions.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws. US applicants: Click here to view the "EEO is the Law" poster.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to BRcareers@broadridge.com.