Cohesity radically simplifies data management. We make it easy to back up, manage, and derive value from data -- across the data center, edge and cloud. Cohesity also helps ensure data is in compliance and protected against ransomware attacks. We offer a full suite of data management services consolidated on one multicloud data platform, reducing complexity and eliminating mass data fragmentation. Cohesity can be delivered as a service, self-managed, or provided by a Cohesity-powered partner.
We've been named a Leader by multiple analyst firms, and are prominently featured in the Forbes Cloud 100 and CRN's Coolest Cloud companies. Our growth is off the charts, and we're just getting started!
Primary job responsibilities:
Work with Cohesity customers to provide a timely resolution to technical issues that they may encounter
Use available tools to investigate and troubleshoot technical issues
Record customer interactions, including investigation, troubleshooting, and the resolution of issues
Work closely with Cohesity engineering and account management teams
Demonstrate considerable judgment in selecting methods and techniques for obtaining solutions
Provide the best experience possible for Cohesity customers
Manage workload to ensure that all customer issues are resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents
Develop a knowledge base article.
Mentor other engineers as applicable..
5+ years of experience working in a storage, networking and virtualization environment
Strong understanding of Linux and administration experience across all working components
Ability to analyze system diagnostics and clearly articulate the issue for the customer
Good understanding of Linux debugging utilities, with an emphasis on systemtap, tcpdump ftrace, strace, wireshark, gdb, and crash
Experience with remote file access protocols, including NFS, SMB (CIFS)
Solid experience with storage-related concepts, including virtualization and data protection (e.g. VMware, CommVault, Symantec, EMC, NetApp)
BS degree in Computer Science, Computer Networking or related with 2 years of experience OR MS degree in Computer Science, Computer Networking or related
Data Privacy Notice for Job Candidates:
Equal Employment Opportunity Employer (EEOE)
Cohesity is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at 1-855-9COHESITY or firstname.lastname@example.org for assistance.