Site Reliability Engineer, Artificial Intelligence And Platform

Axon Seattle , WA 98113

Posted 4 weeks ago

Our mission is to protect life.

We're out to make the world a safer place by solving big problems and taking on the public safety challenges of our time. From our company's inception building the TASER to a full suite of hardware and software solutions, we are focused on providing police agencies with the state-of-the-art devices and services they need to successfully serve and protect us. In the next few years, we're going to eliminate the burden of paperwork in policing, so officers can increase the time they spend building relationships and serving in their communities. We'll put video at the heart of the police record so our justice system can get to the truth faster. And we won't stop innovating until the bullet is rendered obsolete.

It's a big mission, but it's one we'll pursue relentlessly every single day.

Your Impact

Operating a multi-petabyte a month cloud service for digital evidence management requires creative solutions to unique challenges. Axon is seeking talented DevOps engineers who will act as front line support for the production software application. You will work with our engineering teams in Seattle and Vietnam to deploy, monitor, troubleshoot, and fix software and infrastructure issues, consult and innovate on core platform design and architecture, and help coordinate incident response during your shift - knowing what issues you can fix and which require escalating to the on-call engineers.

As the Afternoon shift engineer you will be working closely with our Artificial Intelligence and Platform teams in Vietnam and Seattle. You will have the opportunity to build and support our core machine learning infrastructure, critical services such as our big data pipeline, our Kubernetes and service mesh platforms, and more.

We're evolving our stack from a cloud hosted system to being a truly cloud native system, we are actively transforming the platform and some of the components & technologies we work with are:

Terraform, Packer, TeamCity

AirFlow, Spark Framework, PrestoDB

Linux, Windows

Docker, Kubernetes, Prometheus, DataDog

ElasticSearch, Kafka,


Scala, Golang, .Net, Java

Your Day to Day

  • Monitor, troubleshoot, and remediate platform issues and alerts.

  • Perform design, infrastructure, and process reviews to help engineering teams ship reliable systems.

  • Advocate for and apply best practices when it comes to availability, scalability, operational excellence and efficiency

  • Ruthlessly automate

  • Engage with engineering team on-calls, helping to debug, improve, and optimize critical backend services

  • Improving & maintaining our current platform & designing & delivering the next generation of our platform

  • Build, monitor, and deploy world-class AI pipelines.

  • Basic Qualifications

  • B.S. in Computer Science or related field

  • Strong communication and organization skills to work with our international teams.

  • Afternoon shift work (Starting between 1-3 PM, Monday through Friday)

  • Excellent Linux and Automation skills (Bash, Python, or other languages and tools)

  • Working knowledge of modern cloud providers and infrastructure such as Azure, AWS, or Google Cloud.

  • Resilient under pressure and a desire to provide excellent service to our demanding customers.

  • Must be able to pass a standard FBI background check for access to Criminal Justice Information Systems.

Preferred Qualifications

  • Experience with container-based platforms such as Docker, Kubernetes, OpenShift or Cloud Foundry

  • Experience using metrics (such as DataDog, Prometheus, Graphite/Grafana etc) to triage and investigate uncommon, customer-impacting, failure scenarios - not every problem can be resolved by simply restarting a VM

  • Production DBA experience in SQL Server and/or MySQL

  • Production-scale cluster administration of Cassandra, Zookeeper, Solr, Kafka or Elastic Search, or similar tools.

  • Experience of building & operating Cloud hosted services (i.e. built on Azure, AWS, OpenStack etc using tools like Terraform, Cloudformation, Packer, Puppet, Chef, SaltStack, Ansible, Spinnaker etc)

Compensation and Benefits

  • Competitive salary and 401K with employer match

  • Employment development and education opportunities

  • Excellent paid time off policy

  • Robust parental leave policy

  • An award-winning office/working environment

  • Ride along with real police officers in real life situations, see them use technology, get inspired

  • And more...

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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Site Reliability Engineer, Artificial Intelligence And Platform