Site Operations Manager

About Us:

Tiburcio Vasquez Health Center is a non-profit community health center that is dedicated to promoting the health and well-being of our community by providing accessible, high-quality care by integrating primary care, dental care, WIC support, mental health counseling, community health education, and more.

Under the guidance of the Associate Director of Clinic Operations, the Site Operations Manager holds primary administrative responsibility for the efficient, overall management and effective operations of our Firehouse, Silva, and Hesperian clinical sites. This entails the implementation of organizational policies and procedures, and maintaining relationships with external stakeholders. The position requires cultivating strong and positive connections while encouraging teamwork among staff to enhance the organization's achievements. Additionally, the Site Operations Manager must skillfully manage patient flow, promptly adjust staffing levels, and swiftly resolve any impediments to ensure optimal productivity and seamless patient care.

This position is full-time working 40 hours per week, Monday through Friday, with periodic Saturday hours.

Compensation: $70,000 - $80,000 annualized, depending on experience.

Responsibilities:

• Collaborates with the Associate Director of Clinic Operations to assume clinical responsibility and deliver regular, ongoing, and specialized reports on the functional areas and overall operations of the three clinical sites.
• Oversee clinical operations, ensuring adherence to standards and driving continuous improvement across all facets of patient care across the three clinical sites.
• Directly oversees all clinical functions at the assigned clinic sites, including managing on-site supervisors to ensure compliance with established standards and procedural requirements.
• Performs real-time problem-solving on the clinical floor to address staffing and workflow issues, managing vacation requests, and call-ins.
• Acts as a resource for supervisors, providing guidance, coaching, and supervision to ensure efficient clinic operations and high-quality customer service for patients.
• In conjunction with the CMO and COO, coordinates medical provider schedules and assures that adequate coverage for clinical services/operations is secured.
• Advises the Associate Director of Clinic Operations on matters relating to overall clinical practices and provides recommendations for improvements.
• Participates and assists with Quality Assurance and Improvement programs (QA&I).
• Implements Patient Care Medical Home model to ensure adequate care for patients.
• Responsible for supporting provider practice requirements including, but not limited to reviewing physician activity data, forecasting, and preparing for all changes needed.
• Manages medical supply inventory through established purchasing procedures.
• Conduct performance evaluations for clinic staff, document performance concerns promptly, and work with the Associate Director of Clinic Operations to implement performance improvement and progressive discipline plans as appropriate.|Responsible for ongoing training of clinical staff and supports management with interviews, selecting applicants, planning orientation, and new staff member performance evaluations.
• Participates in developing and implementing safety programs to meet full compliance with stated clinic and legal requirements for clinical and patient care environments.
• Cultivates positive relationships with clinic staff and community organizations, serving as the primary liaison between the organization and facility.
• Upholds the Service Excellence Standards of TVHC, Inc., and fulfills other duties as assigned by the Associate Director of Clinic Operations and/or Chief Medical Officer.

Requirements

• Associate's degree (AA) in Healthcare Management, Business Administration, or related field required.
• A minimum of 2 years of relevant management experience, preferably outpatient facility may be considered in place of degree.
• Knowledge of Federally Qualified Community Health Centers (FQHC) is preferred but not required, payer systems and general operations.
• Experience with quality assurance and performance improvement, including operational metrics, such as utilization, quality data, and health outcomes is highly preferred.

Qualifications:

• Proficiency in both English and Spanish is highly desirable, but not required.
• Demonstrates effective communication and establishes trusting relationships with diverse patient populations and staff.
• Strong interpersonal skills to build and maintain positive relationships with external stakeholders.
• Excellent verbal communication skills; ability to effectively communicate with patient population and staff; demonstrate a high degree of diplomacy and tact
• Exhibits excellent verbal communication skills, displaying diplomacy, tact, and cultural sensitivity in interactions.
• Ability to motivate staff, foster team cohesion, and take on leadership responsibilities.
• Displays flexibility in managing various job duties and assignments.
• Ability to travel to designated locations as assigned by supervisor.

Benefits

We offer excellent benefits including: 100% paid medical (co-payments, prescription, premiums paid for), dental, vision (including dependent and domestic partner coverage), generous paid leave benefits including holidays, Flexible Spending Accounts, retirement plan with an Employer match, tuition reimbursement, monthly treats, pet insurance and more.