Site Merchandising Specialist

Job Description

About Kendra Scott

We are a fashion-lifestyle brand of big dreams, colorful confidence, and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state-of-the-art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview

We are seeking a highly motivated and detail-oriented Site Merchandising Specialist to join our dynamic team. This role will focus on executing site merchandising strategies with an emphasis on maintaining content accuracy and consistency across our website. The ideal candidate will have a strong understanding of e-commerce and be adept at collaborating across various teams to support merchandising projects, promotional campaigns, and roadmap initiatives.

Site Merchandising Key Responsibilities (80%)

Product Setup & Content Administration:

• Responsible for maintaining and updating website content, including product descriptions, pricing, images, attribution tagging and other related content onto the website ensuring accuracy and consistency.

Cross-Functional Collaboration:

• Collaborate closely with marketing, product merchandising, creative and web development teams to ensure alignment on merchandising strategies, promotional campaigns, and website updates, fostering a collaborative and cohesive approach to site merchandising.

On-Site Search Optimization:

• Collaborate with web merch and product merchandising teams to create and manage on-site search rules, ensuring that search results are relevant and optimized for the best possible customer experience.

Reporting and Analysis:

• Support in gathering and analyzing data related to site performance, including sales, traffic, and customer behavior, to help identify trends and opportunities for improvement.

Project Management Key Responsibilities (20%)

Support Launch Deliverables:

• Track and coordinate launch progress.

• Gather information and materials for product launches with cross-functional teams.

Project Tracking:

• Update project tasks and timelines in Basecamp.

• Monitor progress and provide updates, addressing roadblocks.

Documentation and Reporting:

• Maintain project documentation, including notes and plans.

• Prepare and share reports on project progress and issues.

Communication and Collaboration:

• Act as a contact point for project inquiries.

• Coordinate meetings and discussions to align team efforts.

Professional Qualifications:

Minimum:

• Bachelor's degree in Marketing, Business, or related field.

• 2-4 years of experience in site merchandising, e-commerce, or related role.

• Familiarity with Salesforce Commerce Cloud Business Manager, Page Designer or other CMS and e-commerce platforms.

• Strong attention to detail and ability to manage multiple projects simultaneously.

• Excellent communication and collaboration skills, with the ability to work effectively across cross-functional teams.

Preferred:

• Proven project management skills with experience in leading and coordinating projects.

• Previous experience in merchandising within the retail industry.

• Experience with on-site search optimization techniques.

• Strong analytical skills with the ability to interpret data and provide actionable insights.

Personal Characteristics:

• Customer Centric.

• Love of the consumer that drives desire to create compelling, memorable, and engaging retail experiences online.

• Value the importance of the customer relationship and the importance of every interaction with the consumer.

• Leadership.

• Delight in sharing success with subordinates and peers.

• A natural collaborator and ability to influence others.

• Talent for mentoring, developing, recruiting, and inspiring teams.

• Listen with empathy; be willing to champion ideas and people.

• Analytical Thinker.

• Utilize data to inform decisions.

• Focus on KPIs that can be tracked, tested, reported, and used to create actionable decisions to ensure performance.

• Desire to raise the voice of our customer through data, analysis, and elevated storytelling.

• Organized.

• Operate expeditiously, with prioritization of workload, to yield highest return on investment. Eliminate rather than create chaos.

• Comfortable working under deadlines, managing multiple priorities, taking initiative, and paying close attention to detail.

• Outstanding Communicator.

• Ability to present to large groups while inspiring and motivating action for implementation of ideas. Comfortable presenting to senior executives.

• Candid, direct and honest.

• Adept at both written and verbal communication.

We are an equal opportunity employer and value diversity at our company.