Sorry, this job is no longer accepting applications. See below for more jobs that match what you’re looking for!

Site Manager

Expired Job

Reliant Medical Group Worcester , MA 01601

Posted 3 months ago


Reliant Medical Group is seeking a Site Administrator I to join our excited and innovative organization!

Full Time: 40

Hours: Monday

  • Friday 8:30AM - 5:00PM

Locations: 630 Plantation Street & North Lake Ave

Provide leadership and management to the Site, in collaboration with the physician dyad or appropriate leadership. Responsible for the operational management and coordination of the overall day-to-day activities, clinical services and programs, of assigned staff at designated site to ensure appropriate systems, policies and procedures are in place to drive financial results, quality clinical outcomes, patient, staff and physician satisfaction, and excellent financial performance. Collaborate with physicians and leadership to develop and implement the practice business plans, measure performance, and develop and implement improvements.


Clinical Operations

Manage day-to-day operations by handling issues within the site with physician dyad or appropriate leadership, while fostering an environment of continuous improvement and maintaining high standards for service that supports The Reliant Experience to patients, providers and others.

Overall operational responsibility for the routine business and clinical functions including review and development of corrective action plans for Staff Safety Alerts, timely and accurate submission of payroll, management of staff time off requests and provider time off requests. Ensure appropriate supplies, equipment, signage, cleanliness of site, maintenance of the grounds and safety of the facility.

Resolve clinical-administrative issues within the site and keep lines of communication open with staff and others to ensure high employee morale and a professional atmosphere. Is accountable and holds team accountable for maintaining the highest possible performance standards. Work with Director and other leadership to meet agreed upon commitments even under difficult circumstances.

Development, creation and implementation site access standards with staff and leadership.

Monitor and optimize access to care through all available channels such as: appointments, telephone calls, and MyChart. Monitors and maintains access related goals, patient demand at the practice, and works with physician dyad or appropriate leadership to meet the demand on a real-time basis. Work with staff and other leadership to deploy available resources to meet demand.

Provide staff and providers with regular feedback about utilization. Develop and implement programs to reduce waste, and to improve effective use of clinical resources.

Lead site management group on issues such as site level metrics, personnel, staffing efficiency, patient experience, site culture, optimization of space, etc.

Ensure compliance to established policies, procedures, quality assurance programs, safety and infection control policies and procedures including required compliance assessment completion. Acquire and maintain site accreditations as required

Utilize non-clinical partners efficiently while considering the impact on the site and caring for patients.

Oversee non-direct reporting site personnel such as facilities, receiving, greeters, central check-in, etc.

Maintain knowledge of EMR with the ability to navigate through various types of situations.

Attend required meetings and participate in committees as needed

Ensure the highest level of patient satisfaction within the site. Interact with patients and respond to and address concerns or issues as needed.

Work with physician, staff, leadership and others to address and prevent problems. Develop a variety of customer services standards and programs.

Ensure cash handling and operational business practices and procedures are followed including cash collections, cash out, reconciliations and other requirements of the business office, accounting departments, etc.

Oversee the management of the telephone flow and access. Match call volumes and staffing to meet the expectations of patients/customers.

Meet regularly with physician dyad, appropriate leadership or others to ensure the efficient flow of day-to-day activities.

Responsible for site coordination of various plans/policies such as work place violence plan, disaster plan, fire safety, etc.

Business Acumen

Demonstrate general understanding of Corporate Business Model and how the site contributes to the bottom line of the organization.

Develop and recommend the operating and capital budgets for the assigned areas managed in partnership with director and physician dyad. Manage approved budget activities to assure financial goals met.

Monitor expenditures for compliance to approved budget. Resolve discrepancies. Maintain or exceed budgeted financial performance by addressing deficiencies and recommending improvement ideas.

Measure productivity and facilitate collaborative problem-solving and communication with the physicians and leadership team. Recommend, develop, and implement improvements for the site.

Develop, maintain and report key metrics that identify drivers of business performance of the site and point to areas of action if there are discrepancies. Develop creative solutions to resolve discrepancies.

Design and implement initiatives that optimize financial and operational performance to achieve a high level of quality patient care, patient and provider satisfaction, and employee and provider engagement.

Provide director and other leadership with regular summarized updates on key performance indicators including monthly review of financial tools with reporting and articulation of key operational drivers of success or variance.

Maintain or improve upon budgeted staffing compliments by monitoring FTEs and adjusting staffing volume as needed.

Summarize complex business information into easy to understand and read formats.

Planning & Decision Making

Analyze problems/issues systematically and logically, and is resourceful in recommending solutions.

Formulate, develop and implement project plans as needed.

Cultivate an environment of continued improvement. Create and follow standard work processes and collaborate to define best practices.

Support and assist with local provider partnerships and community outreach programs that enhance the business outcomes of the site business needs. Participate in various community activities representing the organization. Markets the site with community leaders and others.


In collaboration with the physician dyad or appropriate leadership, actively supports the organization's mission, vision and strategic plan. Communicate with staff, providers and others.

In collaboration with the physician dyad or appropriate leadership, collaborate and communicate regularly in order to foster a collaborative, team-based practice and positive environment for staff, providers and patients in writing or verbal.

Communicate effectively with team members and providers. Follow the P-O-R-E method

  • Problem Option Recommendation Evaluation for communicating issues.

Lead regular department and site meetings of staff and/or including providers in partnership with physician dyad or appropriate leadership to assure consistent communication on key strategies and business items

Engage staff and patients by rounding throughout the site. Promote daily team huddles.

Talent Management

Responsible for employee and provider engagement and empowerment in daily operations including review of annual engagement scores through Press Ganey, in partnership with physician dyad or appropriate leadership.

Continuously recruit and hire the best performers by participating in the hiring, orientation and review process of employees in the practice.

Collaborate with HR Business Partner or others to objectively address performance issues; address and document thoroughly, utilizing Performance Improvement Plans and the disciplinary process.

Develop highly functioning teams by continuous performance improvement. Create an environment that nurtures empowerment of all staff members.

Complete annual performance reviews by established deadline date. Develop annual goals by established deadline date and assesses goals at minimum quarterly.

Participate in setting goals for the site with the physician dyad, director or others and ensures the goals are accomplished within the time frames.

Prepare annual goals and objectives in support of the organization's strategic initiatives, and reports on progress as required.

Act as a role model/resource to all team members

Share resources to align supply with demand across RMG as needs are identified; cross train as appropriate.

Create and utilize localized recognition programs that provide incentives for meeting or exceeding department or site goals.

Identify employee potential and develop succession plan to assure promotion of strong performers

Lead by example and act as a role model while creating and sustaining an environment that promotes accountability, teamwork, and promotes change. Display behaviors and attitudes consistent with ensuring the ideal patient experience.


Build and maintain relationships with all disciplines throughout the organization based on mutual respect and trust.

Work effectively toward solutions and compromises that take the needs of all involved into account to ensure positive outcomes.

Deliver frank, constructive and honest feedback to director, staff and physician dyad.

Be visible and engaging of providers and staff through rounding in the practice daily

Ensure compliance to all health and safety regulations and requirements.

Regular, reliable and predicable attendance is required.

Perform similar or related duties as required or directed.


BA/BS in Business Administration, Finance Healthcare or related field and five to seven years of managerial experience. Demonstrated leadership, financial, and management skills.

Proven experience in coordinating and managing physician office practice. Demonstrated business and financial planning skills such as budgeting, staffing ratios, healthcare billing and collections, etc. Excellent interpersonal, organizational and communication skills.

Demonstrated ability to handle multiple priorities. Knowledge of a variety of software products/systems such as Microsoft Office Excel, Word, Power Point, Electronic Medical Record, Budgeting, etc.

See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Site Infrastructure Support Analyst

Eaton Corporation

Posted 3 weeks ago

VIEW JOBS 11/21/2018 12:00:00 AM 2019-02-19T00:00 Join Eaton's Information Technology IT team and help positively impact our business through leading technologies, exciting and challenging enterprise projects and new platforms. We are currently seeking an IT Site Infrastructure Support Analyst to join our Infrastructure Center of Excellence (INFCOE). This position is based at our Worcester, MA facility and also support our Billerica, MA site. The Site Infrastructure Support Analyst will provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support with minimal supervision of a supervisor or senior peer. Customers include all of Eaton's internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution. Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential—and where you can help us reach ours. In this role: * You will be responsible for the deployment, configuration, and support of hardware (PC, laptop, mobile, printing, etc.), client operating systems, and productivity software for end users. * You will follow IT Service Management (ITSM) processes: asset management, change management, incident management, request management, problem management, and project management to serve end users and maintain high levels of performance in achieving service level agreements. * You will be responsible for annual refresh of IT disaster recovery plan, as well as walkthrough of plan with stakeholders if required. * You will participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed. \ * You will participate in trouble-shooting and resolution of larger IT issues. Participate in efforts related to root cause analysis and problem management as needed. * You will serve as the liaison between IT and users to drive IT standards. Advocate, influence, and assure compliance to IT standards and policies. Share information about best practices with end users to increase user satisfaction and productivity. * You will participate in internal audits related to IT processes, procedures, software, and systems. Influence budgeting, forecasting, and spending for IT infrastructure as required. Identify opportunities for improvement. * You will adhere to company policies and procedures always, including, but not limited to: ethics, data protection, information security, human resources, and compliance policies and procedures. Protect both Eaton's physical and information assets. When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we — as individuals and as a company — are stronger. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Required (Basic) Qualifications: * High School Diploma or GED from an accredited institution is required. * Minimum 2 years of IT experience is required. * Must be legally authorized to work in the United States without company sponsorship. * This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants must be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. Citizen, U.S. Permanent Resident (i.e. 'Green Card Holder'), Political Asylee, or Refugee. * Must reside within a 50 mile radius of Worcester, MA facility; no relocation benefit offered. Position Criteria: * Travel up to 25% * Intermediate Level Knowledge of the following: * Microsoft Operating Systems * Microsoft Office Suite * Endpoint Devices – PC, Laptop, Mobile Devices, PC Peripherals * Other IT Infrastructure (working knowledge) – network, servers, storage, phone systems * Miscellaneous Equipment used in manufacturing locations such as bar code scanners, specialized printers, industrial PCs, RF Scanners, etc. * Customer service * Use of ticketing system and meeting Service Level Agreements * IT Service Management - Asset Management, Incident Management, Request Management, Problem Management and Change Management Preferred Qualifications: * Associate Degree in business or technology * ITIL, MCSA, or comparable certification * A certification * 5 plus years of IT experience supporting Windows operating systems and PCs * Experience with Customer Service * Excellent Communication skills(written and verbal) Eaton Corporation Worcester MA

Site Manager

Expired Job

Reliant Medical Group