Site Manager IV

Overview

The primary job duty of the Site Manager IV is to oversee the daily facilities and business services activities for a regional office group to ensure the delivery of a safe, efficient, welcoming environment and the required administration to support the group.

Responsibilities

• Facilities and Workspace Services task list:

• Updating floor plans (employees' seating chart) in the Customer's CREST system

• Asset Management: Log all of Customer's hardware such as monitors, laptops, PC, phones, and other electronic devices in the Customer's Itad system

• Document Management: Use Customer's vendor, Iron Mountain to log, track, and store documents

• Fleet Management: Assist in overseeing the Customer's lease cars (Fleet) for each location, ensuring cars are available and assigned to employees as needed. The Customer will have train the Staff in using their system for Fleet Management.

• Furniture ergonomics: Coordinate with Customer to request special chairs, desks, or any office furniture adjustments

• Hoteling/Guest services using iOffice.

• Assist in onboarding new employees (assigning badges, laptops, phones, and granting assess to systems)

• Assist in offboarding former employees by removing them from systems and make sure all materials are returned

• Invoice processing in SAP/Ariba.

Provide hospitality and operational support services to client and its customers/vendors within the following scope:

• Onsite day-to-day operational decisions, monitoring adherence to budgets and company policies

• Maintain budgets and expenses to ensure projects are on course

• General office support

o Troubleshooting for new hires (and current employees) with their work issues, such as desk, chair, computer, phone, and Wi-Fi access

o Vendor management

§ Submitting a request to the building landlord's security for Customer's vendors to come on-site

§ Submit work requests to the building landlord for service provided within the scope of the lease

§ Coordinated and orchestrated support services for Customer's vendors to deliver needed services seamlessly

o Employee relocation - coordinated with HR & Space Planning (Customer will collaborate with the Space Planning group for office designing)

o Hospitality

§ Liaison for corporate functions and projects (employees moving from one site to another, adding and removing equipment)

§ Management of catering, conference services, hoteling space assignments and coordination of business events

o Emergency Response

§ Immediate response to critical facility service disruptions and building emergency response efforts

• Facility planning with a degree of autonomy

• Regional coordination of site procedures and services within their Location Group

• Establish and maintain relationships with executive-level stakeholders, location leadership, and key internal contacts

Customer Responsibilities:

• Provide training to the Staff on the following systems:

o CREST for updating floor plans

o ITad system for Asset Management

o Fleet Management system technology

o iOffice administration training for Hoteling/Guest services

o Any Customer's systems we must employ in the Onboarding/Offboarding of Customer's staff and contractors.

o SAP/Ariba training for invoice processing

• Provide 2 Laptops, one per Staff with all software and subscriptions to fulfill the responsibilities of the role.

• Provide 2 Smartphones, one per Staff with data plan and loss and damage insurance

• Staff will travel between their Location Groups and all travel expenses, other than the Staff's home base, are paid by Customer.

Supervisory Responsbilities:

• Manage 1-3 direct reports

• Oversee regional scope of office locations ensuring onboarding and performance standards are met:

(Southeast Group)

• Atlanta, GA
• Alpharetta, GA

(MidAtlantic Group)

• Philadelphia, PA
• Bedford, NH
• Burlington, VT
• Charleston, WV
• Mt. Laurel, NJ
• Reston, VA
• Washington, DC
• Wilmington, DE

Qualifications

• Bachelor's degree or equivalent experience

• Must have 8+ years of experience in Office Services/ Facilities Management

• Must have a track record of successfully managing a team of 10+ people

• Track record of process improvement and change management a must

• In-depth knowledge of current industry standards in facilities/operational services

• Ability to manage complex projects

• Six Sigma Green Belt a plus

• Global business experience a plus

• Excellent computer skills

• Strong written and verbal communication skills

• Strong leadership skills

• Must be process thinking and be able to document processes and procedures

• Excellent presentations skills

• Creative, innovative, and strategic thinking skills

PHYSICAL DEMANDS

• Mental quaifications include the ability to provide direction and leadership efficiently and effectively

• May require prolonged periods of standing/sitting

• Good organizational skills

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within

A company focused on creating a positive work and client environment

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!