Site Manager

Overview

The Opportunity: IST is looking for experienced Site Manager with experience managing staff & a passion for excellence & great customer service. We offer professional training, skill enhancement and opportunities to advance toward supervisor, assistant manager and site manager positions.

Work schedule: 7am

• 4pm Monday

• Friday with 1hr lunch

Location: Raleigh, NC - building is on campus of NC State college

Compensation: $19.44 - $19.44. Paid Holidays, Paid Time OFF and Bonus opportunities available

Benefits: Medical, Dental, Vision, STD, LTD, Life, 401k, and Bonus Incentives!

NO WORK ON WEEKENDS!!

14 DAYS PAID VACATION EACH YEAR!!

Who We Are

IST Management is a business process outsourcing and e-Discovery company. We have over 1,800 employees and have been in business for over 26 years, with operations in over 38 cities across the U.S. We provide Facilities and Office Services Management, e-Discovery services including processing, hosting, court reporting, collections and forensics, managed review, and managed services. IST Management is one of the fastest-growing e-Discovery and facilities management companies in the U.S. We've been honored as one of the Nation's Best & Brightest Companies to Work For, awarded the HR Professional Excellence Award from the Society for Human Resource Management, and we've made the INC 5000 list. We're a proud partner of the Military Spouse Employment Partnership through our nation's Department of Defense and have joined them in their "Hiring Our Heroes" mission which seeks to hire 100,000 active and former service members.Check out istmanagement.com for more info on us!

Responsibilities

DAILY RESPONSIBILITIES:

• Manage a team of 2 staff

• Approve staff time each week, write yearly staff reviews, write & present correction actions when needed

• Approve monthly billing for site each month

• Assist setting up conf rooms for executive events/meetings - layout food, drinks, ice buckets, plates

• Complete work orders each day & confirm staff have completed their work orders

• Monitor pantry & office supply levels each day...reorder when low

• Monitor office copiers each day to ensure they are in good working order & filled with paper

• Process - scan all incoming FedEx, UPS packages in to internal system & deliver to staff

• Deliver USPS mail to staff each day

• Maintain effective written and oral communications with clients and employees.

• Prioritize work and deploy staff as required to ensure customer needs are met in regards to on-time delivery of services and quality of work.

• Ensures all work standards are met on a consistent basis by IST site employees.

• Accurately prepare and distribute management reports to the client in a timely and consistent manner.

• Insures maximization of productivity through efficient use of standard operating procedures.

• Manages, trains and coaches employees and develops a work environment that promotes high motivation and customer satisfaction.

• Ensures the proper and safe use of all equipment used by employees.

Qualifications

• High school diploma or some college

• Must have at least 1 - 3 years experience supervising or managing similar operations & staff

• Experience working in a profesional office environment & dealing with executives

• Knowledge of Microsoft Office (Word & Excel) and familiarity with computer basics is preferred.

• Ability to communicate both verbally and written with customers and other employees both one-on-one and during meetings

• Knowledge of supervisory techniques to manage, motivate and train employees

• Must have attention to detail and critically think through and resolve problems

• Must have customer service skills and be able to maintain a consistent, high level of service

• Must have ability to multi-task, manage multiple accounts and establish priorities

• A valid driver's license and/or reliable transportation to and from work

• Lifting up to 50lbs pounds

• Standing for long periods of time

• Significant walking

• Willingness to cross-train for other job functions

IST provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please inform the National Director of Talent Acquisition, Sydney Ayers, by following this link http://www.istmanagement.com/talent-acquisition-team.html for direct contact information.