Site Manager

The Site Manager is responsible for upholding the mission of Christ Community Health Services by overseeing daily operations at one of our clinics in conjunction with the Physician Leader. This includes supervision of a variety of support staff, managing supplies and the physical environment of the clinic, troubleshooting, serving as an advocate for patient and staff needs, communicating effectively for operational needs, and other tasks in conjunction with the medical leadership to meet clinical and operational performance objectives for the clinic.

KEY RESPONSIBILITIES

The Site Manager will work in cooperation with the Physician Leader at each clinic by:

Planning and coordinating use of space and facility resources, site leadership and staff meetings, and other site activities.

Supervising support staff, including processes of hiring, firing, orienting, training, evaluating, motivating, and disciplining in accordance with desired corporate values and culture.

Managing daily operations, including:

• staff and patient scheduling
• registration and financial counseling
• nursing and medical support
• patient care management

Maintaining an efficient working environment by:

• managing patient flow to minimize delays and cycle times
• promptly and properly completing all routine and occasional tasks
• working reports and monitoring other data and situations as needed to ensure operational quality and compliance with establish processes
• troubleshooting and helping staff with any problems or unusual situations requiring managerial assistance
• assisting with any function as necessary to ensure successful completion of such activities

Serving as a liaison between site leadership team and staff, and the COO, CCHS administration, and the organization as a whole, both for the site and with regard to any personal expertise.

Ensuring an appropriate environment of care for the proper functioning of the clinic, including the management of equipment, supplies and other materials, the cleanliness, organization, and functioning of all public and private spaces, and the utilization of any other physical resources. Collaborates with the Chief Administrative Officer to facilitate on-site surveys and third-party inspections, maintain records, reports, and statistics for administrative and regulatory purposes, and ensure compliance with OSHA, fire safety and other applicable regulations.

Working in conjunction with other site and centralized CCHS leadership to ensure proper new and revised process implementation and monitoring, and support other clinics in the same with regard to any personal expertise.

Acting as an advocate for patient needs, helping as needed with customer service, questions, complaints, external care and referral coordination, and incident management.

Performing other duties as required to assist CCHS in achieving its mission.

JOBS THIS POSITION DIRECTLY SUPERVISES

Job Title

Number of Incumbents

Registration Clerk

4-5

Certified Medical Assistant

4-6

Licensed Practical Nurse

1-2

Registered Nurse

1-2

Phlebotomist

1

Patient Care Manager

1-2

Patient Services Coordinator

1-2

POSITION REQUIREMENTS

Skills:

• Interpersonal communication and mediation skills to successfully lead, motivate, and collaborate with a diverse staff in a variety of capacities throughout the organization.

• Organizational skills for ensuring the completion of a large volume of work in a systematic manner.

• Initiative and creativity for problem solving and pro-active improvement of the clinic operations.

• Capable of exemplifying the values of Christ Community Health Services in all circumstances.

• Bilingual candidates could be preferred in some locations.

Education: College degree.

Experience: Minimum of three to five years' experience working in a primary care setting. Clinical and/or practice management experience preferred.

Licenses or Certifications: Registered Nurse or Licensed Practical Nurse.

Mental Requirements:

Level 1 - Requires some concentration and normal attention. Generally, once the job is learned, the tasks can be performed more or less automatically.

Level 2 - Requires high periods of concentration intermittently and normal attention. Generally, even once the job is learned, tasks will require normal attention to deal with recurring variables.

X

Level 3 - Requires a high level of concentration and high level of attention intermittently. Generally, the approach to tasks may be consistent, but the number of steps required and/or the number of variables involved creates the possibility of errors unless the incumbent pays close attention.

Physical Requirements

Activity

Approximate % of Time

Comments

Sitting

25%

Working in office on administrative duties, assisting with clerical functions as needed

Standing

25%

Standing at the front desk or nurses station, assisting staff with various functions (i.e. copying, scanning, etc.)

Walking

50%

Insuring patient flow and patient satisfaction

100%

Approximate percentage of time spent lifting, pulling and/or pushing: 10%

Maximum number of pounds required (with or without assistance): 25 lbs.

Types of objects the incumbent is required to lift/pull/push: Boxes, carts, equipment, patients, supplies

Machines and Equipment Used:

Machines, Equipment, Tools

Approximate % of Time

Degree of Hand-Eye Coordination Required

• Photocopy Machine

15%

Normal

• Credit card machine

10%

Normal

• Telephones

75%

High

• Computers

75%

High

Approximate percentage of time incumbent spends in "on-the-job" travel, excluding commuting to regular work location: 30%

Working Conditions

Office environment and clinic setting with some exposure to individuals with potentially contagious infections; low-moderate risk of injury

OTHER REQUIREMENTS

The specifics of each position will vary somewhat from one location to another.