Site Lan/Wan Administrator

APPLICANTS MUST BE PERMANENT IN THE COMPUTER SPECIALIST (SOFTWARE) CIVIL SERVICE TITLE, OR BE PERMANENT IN A COMPARABLE TITLE ELIGIBLE FOR 6.1.9 TITLE CHANGE.

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

Information Technology Services (ITS) is DSS's technology services organization. Its mission is to support the daily, emergent, and long-term needs of both agencies. ITS creates and enhances the technology infrastructure and computer applications that support HRA and DHS and develops applications, including a variety of client eligibility and recertification systems, case management systems, housing systems, employment/work engagement services, revenue producing computer matches, claiming systems, and personnel systems.

Information Technology Services (ITS) is recruiting for one (1) Computer Specialist (Software) III to function as Site LAN/WAN Administrator, who will:

• Report on task progress to the immediate Director, highlighting application/hardware issues and preferred solutions. Work with Product Leads, Developers and Business Analysts to develop appropriate test approach and test plan for each release.

• Supervise computer Staff; distribute work assignments, determine overtime needs and ensures tasks are completed. Instruct and/or demonstrate staff members and users the proper, efficient usage and/or installation of highly complex network operating system or related program product software.

• Maintain superior level liaison with technical and administrative staff of other city agencies such as NYC OTI, state agencies such as NYSDSS, representatives of other networks and technical representatives of vendors of network software.

• Ensure compatibility of Microsoft Windows with enormously complex multiple networks through recommendation of appropriate software acquisitions and upgrades. Coordinates the installation, implementation and maintenance of multi-protocol interconnected data communications systems operating on DSS's Enterprise-wide Agency LAN.

• Ensure the integrity and efficiency of the networks and the minimization of loss of system time and/or resources due to system failure; coordinates and implements projects of extreme technical complexity.

• Train/instruct associate staff in the efficient usage of highly complex network administrative tools/programs/software/techniques to increase staff's knowledge/skills/abilities

• Troubleshoot LAN problems and assists in repair of data communications equipment, cluster controllers, video display terminals, and printers that comprise the network.

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Minimum Qualifications

(1) A baccalaureate degree from an accredited college, including or supplemented by twenty-four (24) semester credits in computer science or a related computer field and two (2) years of satisfactory full-time software experience in designing, programming, debugging, maintaining, implementing, and enhancing computer software applications, systems programming, systems analysis and design, data communication software, or database design and programming, including one year in a project leader capacity or as a major contributor on a complex project; or

(2) A four-year high school diploma or its educational equivalent and six (6) years of full-time satisfactory software experience as described in "1" above, including one year in a project leader capacity or as a major contributor on a complex project; or

(3) A satisfactory combination of education and experience that is equivalent to (1) or (2) above. College education may be substituted for up to two years of the required experience in (2) above on the basis that sixty (60) semester credits from an accredited college is equated to one year of experience. A masters degree in computer science or a related computer field may be substituted for one year of the required experience in (1) or (2) above. However, all candidates must have a four year high school diploma or its educational equivalent, plus at least one (1) year of satisfactory full-time software experience in a project leader capacity or as a major contributor on a complex project.

NOTE: In order to have your experience accepted as Project Leader or Major Contributor experience, you must explain in detail how your experience qualifies you as a project leader or as a major contributor. Experience in computer operations, technical support, quality assurance (QA), hardware installation, help desk, or as an end user will not be accepted for meeting the minimum qualification

requirements.

Special Note

To be eligible for placement in Assignment Level IV, in addition to the Qualification Requirements stated above, individuals must have one year of satisfactory experience in a project leader capacity or as a major contributor on a complex project in data administration, database management systems, operating systems, data communications systems, capacity planning, and/or on-line applications programming.

Preferred Skills

• Expertise in diagnosing, troubleshooting, and repairing computer components, including hardware configuration and data system functionality.

• Proven ability to effectively supervise LAN staff, assign tasks, and manage workloads.

• Strong instructional skills to train staff and users in the proper usage and installation of complex network systems.

• Superior liaison abilities to collaborate with technical and administrative staff from other City and State agencies, as well as technical representatives from various vendors.

• Aptitude in evaluating, researching, and recommending software acquisitions and upgrades to enhance system efficiency.

55a Program

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

Public Service Loan Forgiveness

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/.

Residency Requirement

New York City Residency is not required for this position

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.