Site Computer Technician I

Under the general direction and supervision of the Director, Technology Services and an assigned school site Principal, install, configure, troubleshoot, and service networked microcomputer workstations, related peripheral equipment, and software used in administrative and instructional environments.

DISTINGUISHING CHARACTERISTICS

This is the entry level class in the Technology Services series, distinguished by the performance of the more routine tasks and duties in the provision of computer support services and the focus on site desktop and computer lab hardware and software.On-the-job training is provided in order to enable incumbents to carry-out a narrow range of technical duties independently, with limited need for supervision and direction. As experience is gained, incumbents may perform a wider range of installation and service requests and problem resolution assignments.

The position assists and trains users in the proper operations of computer systems and various software packages, and serves as a liaison between the school sites and the District Technology Services Department. Technology Services job classes assigned to the District Office are primarily responsible for installation, maintenance and administration of District-wide infrastructure and applications.

Install, configure, and maintain personal computers, printers, hardware, devices and other peripheral equipment; establish and configure connectivity of computer and related devices to the District-wide network, update existing security software on networks and workstations and test for potential system viruses and security problems.

Initiate troubleshooting to resolve network hardware and operations problems, including but not limited to connectivity, internet access, electronic mail and file servers; refer more complex problems to Technology Services staff and/or vendors for resolution.

Implement protocols and procedural controls for operation of the network systems; set up student and staff accounts onto local networks.

Perform various technical computer and peripheral repair duties that include, but are not limited to diagnosing failures and isolating faulty parts, repairing or replacing parts, and verifying and testing for correct operations.

Install and configure standard administrative software in accordance with established criteria, and authorized instructional and educational software; test software to ensure compatibility with the current operating environment and equipment capability; configures software to communicate with peripherals computer equipment.

Provide technical assistance to teachers, staff, and students on using computers and software programs including remote access and on the proper use of peripheral electronic equipment used to enhance presentations and viewing.

Confer with site users and District Technology Services staff to determine school site's software and hardware requirements and desired output, resolve problems, and provide support and assistance.

Develops and maintains up-to-date documentation supporting assigned and related areas of responsibility.

May set up and test the working condition of audio-visual equipment used to support computer-aided instruction.

Performs other job-related duties as assigned.

MINIMUM ENTRANCE QUALIFICATIONS: EDUCATION / EXPERIENCE:

Equivalent to the completion of the twelfth grade supplemented by specialized training in computer science, information systems, or a related field, AND one (1) year of experience in operating computers of the the type and size utilized by the District.

LICENSES / CERTIFICATION / SPECIAL REQUIREMENTS

Valid California Class C Driver's License

KNOWLEDGE OF:

Methods and techniques for the installation and configuration of PC hardware, operating systems, network connectivity, including the relationship and usage of various input and output component, and physical elements of the network including cabling and connections.

Basic principles and practices of computer platform and network operating systems as those used by the District and school sites.

Protocols and procedures for setting up new equipment, troubleshooting and performing routine maintenance.

Standard software packages, including word processing, spreadsheet, presentation,

graphics and database programs and instructional packages utilized by the District.

Communication skills to provide individual instruction and technical assistance on the use of PC-based software for business, education, internet, utility, and connectivity.

Oral and written communication skills that enables one to document technical procedures.

Telephone techniques and etiquette.

Interpersonal skills using tact, patience and courtesy.

ABILITY TO:

Apply technical knowledge for the purpose of installing, configuring, and troubleshooting networked computer workstations, systems, and related components, such as cards and drivers.

Deliver one-on-one and small group training in the use of microcomputers and administrative and

instructional software.

Learn and apply rules and protocols in operating computer systems and networks

Analyze situations accurately and adopt an effective course of action

Comprehend and follow directions given verbally and in writing

Demonstrate mental acuity sufficient to perform the essential functions of the position

Establish and maintain highly effective customer-focused working relationships with users, administrators, teachers, students, other District and site staff, vendors, parents and others encountered in the course of work. Meet schedules and time lines

Be motivated to produce high quality work product

Maintain a work pace appropriate to the position

Requirements / Qualifications

Requirements / Qualifications