SIT Lab US Customer Validation Senior Manager

Job Description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead a department supporting multiple customers in the customer validation organization of the SIT Lab to higher level of customer satisfaction by meeting customer expectations and commitments to the business through continuous improvement of organizational processes and operational excellence.

• Contribute to the creation of organizational plans and objectives focused on meeting customer expectations.

• Facilitate setting of department objectives consistent with the organizational goals. Assess and report progress on Department objectives.

• Stays abreast of daily operations of the department and works to remove blockers for the team as necessary.

• Responsible for department staffing and resource needs based on upcoming roadmaps and customer engagement.

• Ensure department is providing appropriate input to organizational budget development.

• Monitoring of department expenses.

• Work closely with customers and customer facing teams (Customer Technical Support, Customer Quality Management, and Marketing) to understand customer expectations for upcoming products. Capture insights and share internally.

• Evaluate and assess product readiness against customer requirements and represent the customer in new product development.

• Partner with customer through joint qualification of our Enterprise products to accelerate time to market and provide field issue support.

• Provide periodic communication to the team and management to ensure organizational alignment

• Collaborate with other SIT Lab teams to deliver on program commitments

• Build sense of trust with department members & with external organizational interfaces by providing useful feedback on a regular basis

• Enable an environment where healthy conflict is acceptable to ensure all ideas are brought forward

• Hold stakeholders, internal & external, accountable to commitments - Work across organizational boundaries to ensure actions & processes are in the best interest of the company

• Guide employees toward their career goals consistent with business imperative

Qualifications

REQUIRED

• BS in Electrical / Computer Engineering or Computer Science

• 6+ years of leading and managing a large teams required

• 3+ years experience with customer management

• Experience with financial and resource planning and forecasting

SKILLS

• Strong organizational leadership and communication skills at 1:1 & large group levels

• Ability to foster strong customer relationships

• Organizational and systems thinking skills to recognize when change is required to improve efficiency & clarity

• A willingness to work to consensus without impacting business & personal principles

• Technical & business skills to enable quick organizational decision making

• An understanding of customer validation to ensure the correct priority calls are made

• Strategic thinking to ensure long-term success of the team

Additional Information

Western Digital is committed to providing equal opportunities to all applicants and employees and will not discriminate based on their race, color, ancestry, religion (including religious dress and grooming standards), sex (including pregnancy, childbirth or related medical conditions, breastfeeding or related medical conditions), gender (including a person's gender identity, gender expression, and gender-related appearance and behavior, whether or not stereotypically associated with the person's assigned sex at birth), age, national origin, sexual orientation, medical condition, marital status (including domestic partnership status), physical disability, mental disability, medical condition, genetic information, protected medical and family care leave, Civil Air Patrol status, military and veteran status, or other legally protected characteristics. We also prohibit harassment of any individual on any of the characteristics listed above. Our non-discrimination policy applies to all aspects of employment. We comply with the laws and regulations set forth in the Equal Employment Opportunity is the Law poster.

Western Digital thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution.

Western Digital is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at jobs.accommodations@wdc.com to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

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