Clayton Homes Chandler , AZ 85249
Posted 2 weeks ago
What will you do in this role? As a Community Experience Field Manager your main purpose to oversee larger scale warranty projects, resolve customer conflicts, mentor, and educate the Shazam customer service team members.
You Have:
Ability to advise and update staff and upper management when dealing with complex issues.
Ability to engage with team members and trade partners in a professional manner.
Excellent time management skills, initiative-taker
Ability to advocate on behalf of customers in a professional manner, working with various construction, warranty, purchasing team members as needed to resolve customer concerns prior to, as well as post-closing.
Strong interpersonal and leadership skills - ability to mentor, teach, develop, and supervise employees.
Ability to hire, evaluate performance and implement policies and procedures for team growth.
Ability to advise and update staff and upper management when dealing with complex issues.
Ability to engage with team members and trade partners in a professional manner.
Strong construction management skills - ability to manage a team with a large geographical footprint.
Skillful at interpreting and explaining:
Architectural, structural, plumbing, and electrical diagrams, plans and specifications.
Technical codes and ordinances.
Root cause of warranty issues and assigning applicable cost codes.
Utilizing common warranty, CSM and/or construction management applications (Field point, Hyphen, Salesforce, etc.) to manage workflow, costs, run and interpret basic reports.
Ability to:
Analyze product performance, identify systemic issues, and develop a scope of work if applicable to resolve.
Evaluate warranty issues to determine warrantability, construction or remediation needs.
Clearly demonstrate quality standards and specifications both technical and construction related onsite for employee training, warranty triage, inspections, or homeowner educational purposes.
Proficient in:
Cost management, recommending cost saving initiatives, coordinating, setting, and meeting department budgets.
Work order management, trade accountability.
Time management - ability to multi-task, strategize and oversee several projects. Delegate projects as needed while still overseeing through to resolution.
Performing basic home warranty /handy man repairs such as, but not limited to.
Drywall, paint, trim carpentry, minor plumbing, minor maintenance.
Effective communication skills -
Skillful at mediating and resolving disputes with homeowners and/or trade partners.
Ability to.
Develop and present training materials.
Develop written reports when necessary to support company determinations on warranty claims.
Develop professional relationships with trade partners, inspectors, local ordinance representatives and homeowners.
Ability to perform the essential job functions consistently safely and successfully with the ADA, FMLA, and other federal, state, and local standards, including meeting qualities and / or quantitative productivity standards.
Ability to maintain regular, punctual attendance consistent with the ADA, FMLA, and other federal state local standards.
Know and understand the Core Values: World Class Hospitality, Engaged Ownership, Be "Ideal"istic "Team Player" , Every little Thing Counts "Integrity" Hungry Humble Smart adhere to all company policies and procedures
Must be willing to participate Rotational Emergency on call Schedule that include some nights and weekend included: requirements, must be available to a rotating emergency on call schedule to support divisions teams and customers base needs.
Other duties as assigned.
You Have:
High school diploma or GED required.
Minimum 4+ years' construction superintendent or warranty professional, home maintenance management or supervisory experience with a mid to large scale home builder, general contractor, remodeling, warranty, or remediation company. Experience in residential home building within Construction, and New Home Warranty services a plus o Trade industry or independent professionals with experience working with residential warranty (plumbing, HVAC, etc.) will be considered.
Advanced knowledge of basic home construction practices, i.e., OSHA regulations, front end & back-end construction phases, structural and foundation repair protocols. o Warranty administration experience and/or OSHA safety training is a plus.
Benefits & Perks
Comprehensive benefits package includes Medical, Dental, Vision, FSA accounts, 401K, Life Insurance, Short Term Disability, Long Term Disability, and EAP
Time Off benefits include Vacation, Sick, Holiday, Bereavement, Jury Duty, FMLA, refresh, floating holidays, and parental leave.
Home purchase discount
Tuition Reimbursement
Wellness program
All benefits are subject to qualification and hire dates.
Compensation
Starting Base Range: $63,500+ Annually
FLSA Status: Exempt
Bonus Type: KPI Performance Based potential up to 15%
"Recruitment Agencies: Although we value the services you provide, at this time we are not leveraging external.
Business Unit -
Oakwood Homes
Clayton Homes